- Report: #957968
Complaint Review: pcrevital - Los Angeles California
Reported By:
Tim -
Fruita, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
pcrevital
Los Angeles, 91303 California, United States of America
Phone:
888-817-3484/323-864-2089
Web:
Categories:
Business Rating:
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pcrevital Graeme Cohen Thought I was receiving support from Lex Mark, who provide free support. I couldn't scan to my Mac, they took control of my computer, then charged me $120.00 After all of this I called the number th Los Angeles California
On August 31, 2012 I got a website out of my Lexmark manual because I couldn't scan from my Lexmark Pinter, scanner. I found a number on a Lexmark site that I called and ended up with support I thought was through Lexmark. It turned out to be this company in California called pcrevital, and they told me I had a major problem, and it would cost me $120.00, and they would need to access my Mac, and they needed my administrative password, e-mail address, and password. I agreed still thinking they were affiliated with Lexmark, and ended up giving them my debit card number. The person I dealt with on the phone asked for my phone number so they could call back when they were done, and this is how I got the 661-748-0240 number, which I tried calling a few days later and got the message "your call can't go through because this is a Skype phone. I watched what they were doing, downloading drivers and such, and eventually this support person called back and said they were done.
A couple days later I tried scanning with my Mac, and it wouldn't work. This is when I tried calling the number I mentioned above and got the Skype phone message. I then looked in the Lexmark manual again and got a phone number which I called and told them what was going on, the person I was talking to told me that they provide free support. Hearing this is what raised the red flag and I got very suspicious. I got a phone number for pcrevital off one of the receipts I printed out from the transaction with them, and was told they would call me back, but I didn't.
I was very suspicious at this point and decided to go to my bank and get there opinion. Mik West, at First National Bank of the Rockies is the lady I talked to and she said we could dispute it, and thats what I decided to do. I also went to a computer technician and asked his opinion. He recommended I reload the operating system, and charged me $200.00. I paid $1300.00 for this MacBook Pro and it's just over a year old. If there is some one that can help I feel I shouldn't have even had to pay for the techs service, not to mention this computer is just not the same as it was before all of this.
thr
A couple days later I tried scanning with my Mac, and it wouldn't work. This is when I tried calling the number I mentioned above and got the Skype phone message. I then looked in the Lexmark manual again and got a phone number which I called and told them what was going on, the person I was talking to told me that they provide free support. Hearing this is what raised the red flag and I got very suspicious. I got a phone number for pcrevital off one of the receipts I printed out from the transaction with them, and was told they would call me back, but I didn't.
I was very suspicious at this point and decided to go to my bank and get there opinion. Mik West, at First National Bank of the Rockies is the lady I talked to and she said we could dispute it, and thats what I decided to do. I also went to a computer technician and asked his opinion. He recommended I reload the operating system, and charged me $200.00. I paid $1300.00 for this MacBook Pro and it's just over a year old. If there is some one that can help I feel I shouldn't have even had to pay for the techs service, not to mention this computer is just not the same as it was before all of this.
thr
1 Updates & Rebuttals
Graeme
Canoga Park,California,
United States of America
Rebuttal of accusations
#2REBUTTAL Individual responds
Wed, October 24, 2012
To Whom It May Concern,
First off I am sincerely sorry you feel taken advantage of. I am the one you have accused of ripping you off, and I stand 100% behind our company. We have over 10,000 satisfied clients and are no way in the business of deception or ripping off clients. I wish you would have contacted me directly, and I would have worked with you to make sure you were totally satisfied. Our customers are the most important to us, and we strive to have 100% customer satisfaction. It seems this is certainly a case of misunderstanding, as we are fully certified to handle tech issues, and resolve dire circumstances on a daily basis. I would love to resolve this issue with you, and would offer you a full refund, as well as our annual coverage free of charge as a courtesy. Please accept my sincere apology if you feel in any way violated, and I welcome you to contact me anytime. I am even willing to post my personal e-mail if you would like.
Sincerely,
Graeme
