Lilliana
West Chester,#2Author of original report
Tue, February 27, 2007
I do agree that there are better vendors than PepBoys, places that are better with their customer service, their knowledge and the way they conduct business. I agree too, that to spend the money on a warehouse club would be more financially prudent than to waste a great deal of time on a company who obviously doesn't care about it's reputation with the general public. But I refuse to back down. I will not. I will stand up for my rights as a consumer, and as a human being entitled to being treated decently at the very least by someone hoping to sell me something. If we, as consumers, let people like Victor Cassetera wipe their muddy boots all over us, they will do it to everyone else they can get to. I will NOT allow that smarmy, petty little boy to badger me, or belittle me without some recourse. I refuse. It is my right as a human being, an American, and a consumer! I understand that as a consumer, I have the right to take my money elsewhere, and I did! I will never again patronize a PepBoys store for any reason. However, neither will I allow some ignorant chauvanist the satisfaction of thinking that he stomped all over a poor little woman who backed down when he bared his ugly teeth! NOT ME!
Thomas
Anderson,#3Consumer Comment
Tue, February 27, 2007
to waste your time on Pep Boys. I know about them from c1968 and nothing has changed. And you will not change them. Remember the addage about the leopard. There are better vendors such as the warehouse (wholesale) clubs. The lack of grief at a warehouse club is well worth the $35 per year to belong. You will get your $35 [and more] back if you buy 4 tires.
Lilliana
West Chester,#4Author of original report
Tue, February 27, 2007
I still have heard nothing from them, though I have called the corporate office a few times, as well as emailed and snail mailed them! Not a WORD! So I went to the local consumer reporting section of the online newspaper here, and made another report to them, advocates, I believe they are, and maybe that will do some good! If it does not, then I will call the media, newspapers, whatever I have to do. So many of my fiance's friends will no longer go to PepBoys for their automotive needs! I will not stop until something is done. I refuse to give up on this, and will have some kind of satisfaction!
Pablo
Washington,#5Consumer Comment
Wed, December 20, 2006
Thats exactly what you should do, walk out and go to another shop. I don't think enough people do it when the 'ol bait and switch is pulled or the suddenly out of stock ploy is tried. As for condescending talk from peeon sevice writers, I've gotten that too even being a guy.