gerald
middleboro,#2Consumer Comment
Sun, May 26, 2002
I am glad you replied, no there was not a woman going around selling snacks, she worked at the counter.I tried to inform you that the car was still in the lot, but the counter disappeared into the garage. What is the response to calling my teenage son and getting the go-ahead for a full service break job when i just needed the front breaks? not to mention i was in the waiting area while the call was placed. and how did i know about all the other customers problems.. because you all were talking about other customers behind their back in front of other customers.I agre with Mary.. take your car elsewhere, where the customer is regarded as valued, not the employees time to talk it through.
Mary
Chicago,#3Consumer Comment
Sun, May 19, 2002
Look at the defensive attitude of this manager. Observe his sarcasm and his denegration of the situation. Is there any wonder that Pep Boys has such a bad customer problem. This happened to me. They destroyed my air conditioning system and treated me like I was the problem because I had to keep bringing my car back. I guess this is how they train their management; bring in the customers and if they complain - treat 'em like sh*t!
Douglas
Fairhaven,#4UPDATE Employee
Sun, May 19, 2002
Dear consumers, Its pretty funny that I came upon this bad report on my store.Yup thats right,my store.I happen to be the store manager of this location in Raynham Ma. I also remember the whole incident mentioned earlier.Yes it is true that our regional manager was at the store during our inventory time, and as everyone knows inventory isnt to much fun to begin with,not to mention he was there. Our Raynham store has been through a lot of changes esp. around that time. The whole management team was new in that store including the service manager,wich I do beleive who was the person that was dealing with these customers. Yes unfortunately car keys can some times fit more than one vehicle,and create nightmares.As this person stated above they kept checking on their voyager that wasnt even theirs,so whos fault is that?,not ours,next time speek up,dont be an idiot. The thing about buying snacks from some young lady is that we dont have young ladies walking around selling snacks,so I dont know where you were going with that statement.It seems you may have been giving money to strangers for candy. The lady who was banging on our door had good reason to be banging on the door seeing we were closed and we dont usually let people in when we are closed esp. for inventory.But guess what everything we did to her van was free.And yes we did such a good job on her van she comes back regularly for service. Our store is a totaly differant world compare to the experiance they have had.We are rated one of the top stores in our district and continue to deliver on our promise."we help people get the most out of their cars".If a problem arises it gets resolved then and there period. It seems like some people just like to make more trouble then what its worth.If that person had just spoke up from the begining about the wrong minivan being brought in,none of this would of even happened.But like always its Pep Boys fault No on elses.