- Report: #1179405
Complaint Review: Performant Recovery - Nationwide
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Author Not Confirmed
Why?
Performant Recovery
Nationwide, USA
Phone:
1-800-927-7667
Web:
http://www.performantcorp.com
Categories:
Business Rating:
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Performant Recovery declined my federal consolidation, manipulated my payment and garnised my wages 333 North Canyons Pkwy, Suite 100 Livermore, CA Nationwide
I'd been working to get my school loans consolidated over the past year. Several of my loans were with several different companies. I contacted all the companies to ensure that I could federally consolidate all the loans. I contacted Performant in May 2014 and made a payment that I was told would ensure that my account stayed current so that it would be eligible for consolidation. I also set up for there to be subsequent payments until the federal consolidation went through to continue to have the account current. On this date my paycheck was garnished by Performant. My federal consolidation payments begin Oct. 1st. I called Performant 1-800-927-7667 ext. 7946 Cindy Harmon and was transferred to Larry Morgan supervisor in garnishments. Ms. Morgan relayed that the payments that had been set up were not processed. I asked at least 10 different times in different ways why the payments did not process and he would not and could not answer the question, saying the payment was my responsibility. I repeated over and over yes and that is why I gave the company my bank information to take the payment and asked how I could have anything to do with whether on their end they did not process the payment. At no time was my bank account delinquent the funds were always there. In the end Ms. Morgan hung up on me for what reason I do not know other than he didn't like me asking the same question over and over as to why the payments didn't process. Now my check is being garnished and I will begin my actual federal loan consolidation program. I will not be able to afford both and will subsequently be at risk of losing my home and belongings.
