- Report: #1418797
Complaint Review: Phenom Health -
Reported By:
Mesele -
BAKERSFIELD, California, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Phenom Health
United States
Web:
www.phenomhealth.com
Categories:
Business Rating:
(0)
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Phenom Health TestX Core No Max Shred Nature Renew Cleanse Cerebral X Omega-3 Elite Free trial of one product for shipping fees only, results in two products for additional charges.
I ordered a free trial of one product (advertised for a specific medical issue) and was told I would receive it within 7-10 days. Arriving within that time period would be a signal to me to cancel further participation with the company. But it didn't come until the day the 15-day trial period expired.
Also, another product, which I did not order, was included in the package and I was charged more for shipping even though it was included in the same package.
On the day the free trial expired, I was charged close to $90 for continuing products from the company, which I did not want. I had not even tried or had time to try the first product they sent, so how did I know whether I wanted to continue?
I phoned the company, cancelled anything further, and, after hasseling with them on the phone for a long time, was promised a refund of the nearly $90 (since I cancelled within the 15 days free trial period. But they would not refund the second shipping fee.
But then they insisted that I return the product they sent as a free trial, along with the other one, AT MY OWN COST.
BEWARE of this company! They are slick! They time their shipments to suck you in to continuing to get products from them at enormous cost.
