- Report: #1052507
Complaint Review: Pinnacle Security - Orem Utah
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Author Not Confirmed
Why?
Pinnacle Security
1290 Sandhill Rd Orem, 84058 Utah, USA
Phone:
888.267.2519
Web:
pinnacleSecurity.com
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Pinnacle Security faulty hardware, high pressure sales, scammed, sued, manipulative, terrible customer service Orem Utah
Pinnacle security sold me an alarm system to use in a rental property in Moab, UT. They sold me a package that was supposed to be able to be activated by connectivity to the internet. I was supposed to be able to arm and disarm the alarm via a push of the button over the internet. It did not work.
They returned to the property 5 times over several months to repalce faulty hardware which prevented the alarm to work, and prevented the web arming/disarming to not work. I paid for the alarm service for the months it worked, and many other months it did not work. I quit paying the bill after Pinnacle refused to send anyone down to the property to repair the system and make it operational.
Pinnacle then sued me. Although I had them monitoring my business and home, they refused to send the rental property bill to my home. They send the notices to a vacant rental, and eventually got a court date assigned and a judgement against me, all without me ever knowing anything about it until after the fact. Pinnacle Security knew me, had 3 differnt properties being monitored by me, and pulled a fast one by sending information to a vacant property that got the mail checked a few times a year.
Had they talked to me directly about wanting to get paid, I would have talked to them about a solution to make the alarm work, and me pay them. I refuse to pay for a service they did not provide.
Now I am in the process of going back to deal with the courts to get my fair day in court to give them my side of the story, and clear my name.
I will never do business with Pinnacle again, and would never reccommend anyone do business with them. They failed to deliver a working security system, or to be reasonable about working out a solution with their faulty equipment.
