DEVCON SECURITY IS TERRIBLE
United States of America#2General Comment
Wed, June 13, 2012
The system they installed NEVER WORKED from the very first day! The alarm kept going off all the time and you could not shut off system from the wireless keypads. Devcon's monitoring station could not even connect into the alarm system check it out. They never got the system to work from the very first day it was installed. After many calls to Devcon we finally gave up using it and replaced it with a great system from our local cable company.
Devcon doesn't have any problems sending annual invoices out though. I told them AGAIN that we were unable to use the system they installed. Instead of offering to fix it they sent me to their collections group. I was getting non-stop collection robocalls every morning and evening. I got so fed up with dealing with them every day that I gave up and paid out the entire 2 years remaining on my contract just to stop getting so upset with them everyday.
Now I'm making sure to tell everyone I can what happened to me. I wish I had checked them out BEFORE I signed up. WATCH OUT FOR THE CUSTOMER SERVICE REPS OFFER TO MAKE EVERYTHING OKEY DOKEY: The first line service reps are pretty good people however; they have zero authority to do anything. On one of my several calls I spent over 2 hours being transferred from one department to another without anyone being able to do anything to make this right. The supervisors are horrible jerks.
Devcon Security
irving,#3UPDATE Employee
Mon, April 09, 2012
Dear Richard,
Devcon Security has a partnership with Pinnacle Security where we provide customer service and support for Pinnacle's customers. Our A+ rating with the BBB shows our willingness to provide excellent service in any way possible.
We are sorry that your neighbor had a bad experience with Pinnacle's sales representatives. We encourage you to reach out to Pinnacle Security's compliance team at [email protected] and report the issue so that corrective action can be taken by the company.
If you would like to purchase a Devcon Security system from one of our licensed and trained sales and installation teams, please contact us at 855.451.6752
Thank You,
Devcon Security Customer Care