- Report: #311473
Complaint Review: Pizza Hutt - Lake Wales Florida
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Pizza Hutt
Lake Wales, 33853 Florida, U.S.A.
Phone:
863-6761406
Web:
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Pizza Hutt Unclean found bug in Pizza Lake Wales Florida
Placed an order online 2/22/2008 form my wife, son, and myself.
My son and I had gotten started before my wife and had 1/2 of one of the pizzas gone.
Half way thru my wife's first slice she notices a very large Fly baked to the bottom of her next bite.
She was not happy. She was very concerned about what our son had eaten.
We boxed it all back up and hit the road to Pizza Hutt. After waiting far to long (I think the workers could see there was going to be a problem by the look on my wife's face.) we had a chance to look at the the filth that they call a kitchen and in the back there was an open door and we could see more flies back there! . After being asked what the issue was My wife flings open the top and announces rather loudly "There is a big fly in my pizza!" In hind sight we should have gone to each table and shown all the customers the thing. That would have gone over great I bet. Instead the pizza was taken a few apologies were given , our money refunded and a credit left on our phone #; As if that is ever going to be used. Corporate got a call and is due to call us back. The county health inspector will get a call first thing monday. A word to the wise: If ever in Lake Wales, Fl avoid Pizza Hutt like the plague or that just might be what you get. I am including links to a few pics of the little guy.
http://s136.photobucket.com/albums/q187/jasonvoorhees1369/?action=viewt=DSC00001.jpg
http://s136.photobucket.com/albums/q187/jasonvoorhees1369/?action=viewt=DSC00002.jpg
Koolbean
lake wales, Florida
U.S.A.
My son and I had gotten started before my wife and had 1/2 of one of the pizzas gone.
Half way thru my wife's first slice she notices a very large Fly baked to the bottom of her next bite.
She was not happy. She was very concerned about what our son had eaten.
We boxed it all back up and hit the road to Pizza Hutt. After waiting far to long (I think the workers could see there was going to be a problem by the look on my wife's face.) we had a chance to look at the the filth that they call a kitchen and in the back there was an open door and we could see more flies back there! . After being asked what the issue was My wife flings open the top and announces rather loudly "There is a big fly in my pizza!" In hind sight we should have gone to each table and shown all the customers the thing. That would have gone over great I bet. Instead the pizza was taken a few apologies were given , our money refunded and a credit left on our phone #; As if that is ever going to be used. Corporate got a call and is due to call us back. The county health inspector will get a call first thing monday. A word to the wise: If ever in Lake Wales, Fl avoid Pizza Hutt like the plague or that just might be what you get. I am including links to a few pics of the little guy.
http://s136.photobucket.com/albums/q187/jasonvoorhees1369/?action=viewt=DSC00001.jpg
http://s136.photobucket.com/albums/q187/jasonvoorhees1369/?action=viewt=DSC00002.jpg
Koolbean
lake wales, Florida
U.S.A.
3 Updates & Rebuttals
Sugarpie
Sweetwater,Tennessee,
U.S.A.
Striderq...
#2Consumer Comment
Sun, February 24, 2008
I think his point here is to warn others that...THEY MIGHT INGEST A FLY!!! I don't know what kind of restaurants you eat at, but I don't think a fly infested, filthy kitchen is satisfactory. Whether apologies were given, money given back, etc...makes no difference to me as a customer. How is an apology going to prevent me (an average customer unaware of this event) from eating at that establishment? My point is that the OP is warning people BEFORE they eat the fly...understand? So what the OP "wants out of this" seems to be to warn people. Do you actually think an apology for a filthy kitchen is a proper response? I hope like hell you don't run a kitchen...I'd rather have a CLEAN kitchen, than an apology.
Bryce
Madison,Indiana,
U.S.A.
Nobody owes YOU nothing, according to Striderq
#3Consumer Comment
Sun, February 24, 2008
Let's see. What more should they get? First, they should get the health department over there to hand out some fines. Second, they should get a public in Lake Wales FL that understands that Pizza Hut is a filthy dump, with uncaring employees. First mistake is having that backdoor open. It is unsanitary, and is almost certainly against company policy. I know that is against Taco Bell policy to leave the door open, and further, it is against their policy to EVEN USE the door during certain hours. And Yum! Brands owns both Pizza Hut and Taco Bell, so I doubt that safety and sanitation policy is any different for each chain. Ever hear of punitive damages? I guess in Striderq's book they shouldn't exist. But they do. Refunding the money was one thing, but damages were done in the fact the man and his son ate that nasty Pizza Hut pizza. That Pizza Hut needs something to deter them from leaving that door open, promoting infestation and endangering the safety of their employees. This man deserves a corporate apology and AT LEAST store credit good at any Pizza Hut, not just the nasty one that has provided a USELESS CREDIT to him. And his wife deserves a reward for NOT TAKING THAT DAMNED PIZZA TO EVERY CUSTOMER IN THE STORE SO THEY COULD SEE WHAT THEY WERE INGESTING. Striderq, I suspect you're on a lot of corporate payrolls. Seems like you are QUICK to defend the big bad company and call these wonderful reporters crybaby whiners all too often.
Striderq
Columbia,South Carolina,
U.S.A.
What?
#4Consumer Comment
Sun, February 24, 2008
Let me see, the sequence of events: 1. Fly found 2. Apologies given 3. Money refunded 4. Future credit given What more did you want out of this? It is an unfortunate mistake, but seems like the store responded properly.
