- Report: #1293021
Complaint Review: Planet Fitness - Round Rock Texas
-
Author Confirmed
Why?
Planet Fitness
200 W. Palm Valley Blvd Round Rock, 78665 Texas, USA
Phone:
8882379005
Web:
http://www.planetfitness.com/gyms/austin-round-rock-tx-570
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Planet Fitness Refuse to cancel membership Round Rock Texas
I had a membership for almost two years at this location. I did not go one time. My contract was completed and I had no other obligations to them. My family and I moved away and I decided to finally cancel. I called them and asked to cancel. I was told no that I would have to come in. I was not going to fly into Austin to cancel a membership so I told them I couldnt do that. They told me to send a letter saying that I was cancelling.
- I sent a letter
- Two emails
- Filed a BBB complaint
They still have not cancelled. Michael Turner COO even contacted me to say they would not cancel unless I jumped through more of his hoops. They milk you for every penny they can get out of you. This is a terrible company. Do not get into a contract with them because they will try and make it a lifetime contract. You would think two years of membership dues without a single use would be enough. Thanks Michael Turner!
