- Report: #1496176
Complaint Review: PlayCroco Casino -
Reported By:
Jacqueline -
Robstown, Texas, United States
Submitted:
Updated:
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Author Confirmed
Why?
PlayCroco Casino
Australia
Web:
https://www.playcroco.com/
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PlayCroco Casino PlayCroco Online Casino PLAYCROCO Declined payout and made unauthorized charge on my card
I recently deposited at PLAYCROCO Casino on 06/03/2020 and did not win. But I got an email from casino stating if I had deposited this week I could use a free chip on Friday. I won with the free chip and wanted a payout they made me wait for days only to denie me a payout because they claim I used 2 free consecutive bonuses in between my deposit. What is unfair about this casino is that they failed to realize the charged my card twice consecutively on that day but only gave me credit for one deposit.
I have been trying to email the casino to show proof of the two transactions they charged me on 06/03/2020 but it seems as if my email address is blocked from there server unlike before when they made me send them my identification and authorization forms just to deny me a payout that is very unfair that they charge me two different times consecutively in one day and only got credit for one of those transaction and now they won’t pay me cause I used 2 free bonuses but they fail to mention how they charged me twice in one day and Only gave me credit for one deposit
2 Updates & Rebuttals
Jacqueline
Texas,United States
dispute has been resolved
#2Author of original report
Wed, April 28, 2021
This dispute has been resolved.
Jacqueline
Texas,United States
PLAYCROCO CASINO Declined Payout AND unauthorized transaction
#3Author of original report
Wed, June 10, 2020
I recently deposited at PLAYCROCO Casino on 06/03/2020 and did not win. I got an email from there casino about a free chip for anyone who deposited this week could use a free chip on Friday. I won with that free chip and wanted a payout they made me wait for days only to decline my payout because they claim I used 2 free consecutive bonuses in between my deposit. What is unfair about this casino is that they charged my card twice consecutively on that day but only gave me credit for one deposit.
I have been trying to email the casino to show proof of One of the unauthorized transaction they charged my card me on 06/03/2020 but my email address is blocked from there server unlike before when they made me send them my identification and authorization forms just to decline my payout that is unfair of them considering one of the transactions was unauthorized but they still kept my money and I didn’t get credit for the unauthorized payment and my payout was declined
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