Plumbing Service Company
Kernersville,#2REBUTTAL Owner of company
Thu, December 31, 2009
In todays economy, we are very committed to 100% customer satisfaction. We appreciate our customers and know that they work hard for their money and we are not out to rip off anyone.
We charged these customers $708 for a new kitchen sink faucet, a new tub/shower valve and a new stop on the kitchen sink. We supplied all of the materials, we have the receipt for $298 to prove it and we would never put used parts in a customers house. We gave these customers a fair price for the work that was performed. This woman had demanded a refund of $500. I would like to see the invoice from the plumber she finds to perform this work for $208, or an estimate for the same.
We have been bombarded with threatening emails from this woman in her attempt to scare us into giving her what she wants. She has threatened calling the newspaper, the TV stations, filing a lawsuit and also made personal threats against several people at the company. We stand behind the work we did and reiterate that we have proof against these claims. She has stated in one of her emails that her "libelous" claims will cost us more than if we would just refund her the money she wants. We will not be threatened into doing work for free. That would put us out of business faster than this woman spreading these lies.
Plumbing Service Company
Kernersville,#3REBUTTAL Owner of company
Thu, December 31, 2009
In todays economy, we are very committed to 100% customer satisfaction. We appreciate our customers and know that they work hard for their money and we are not out to rip off anyone.
We charged these customers $708 for a new kitchen sink faucet, a new tub/shower valve and a new stop on the kitchen sink. We supplied all of the materials, we have the receipt for $298 to prove it and we would never put used parts in a customers house. We gave these customers a fair price for the work that was performed. This woman had demanded a refund of $500. I would like to see the invoice from the plumber she finds to perform this work for $208, or an estimate for the same.
We have been bombarded with threatening emails from this woman in her attempt to scare us into giving her what she wants. She has threatened calling the newspaper, the TV stations, filing a lawsuit and also made personal threats against several people at the company. We stand behind the work we did and reiterate that we have proof against these claims. She has stated in one of her emails that her "libelous" claims will cost us more than if we would just refund her the money she wants. We will not be threatened into doing work for free. That would put us out of business faster than this woman spreading these lies.