Complaint Review: PNC Bank - Nationwide

I went to WaWa's at  2701 Thonotosassa Rd Plant City, FL 33563 on my way out after my check was deposited on my AMEX Bluebird care direct deposited. Had plenty of money to cover my withdrawal and the ATM which is a MoneyPass machine came up on screen after requesting my withdrawal of 380.00 screen went blank for 10 seconds or so came back up stating to contact my financial institution then the screen went blank again and said Machine was Out of Service! And printed no receipt and no money was given, It stating contact my financial institution indicated to me that there wasn't enough money for my request you would normally think but nope, I had to stop at two other machines and couldn't get the amount I needed to pay a bill out so I was kind of wondering what was going on, So upon checking my balance the PNC Bank ATM didn't give me no money but I will be damned if it didn't withdrawal it from my prepaid Bluebird card and screw me.

I contacted Amex and let them know what had happened and they claimed they put in a dispute but gave me no confirmation number and also told me they would be sending me an email with in 48 hrs confirming my dispute and got nothing! I also called PNC Bank customer service for them to basically not give a d**n about my well being or how basically screwed their ATM left me and they told me I had to take it up with my card company since I am not a customer, But if I use your ATM that indicates to me that I just became a customer when I went through a machine owned by your establishment and acting like it was no big deal and I was mainly asking for you to have the machine serviced so you could see it was over in money and if it was not and it totally was messed up then check the cameras inside WaWa's and on your ATM and you will see no money was distributed and I even complained and talked to a WaWa's employee after it happened informing her and asking her where another MoneyPass ATM was located because I still needed to complete my withdrawal of course not knowing you went ahead and stole my money from me and took it anyhow when clearly your stupid ATM had something going on with it to tell me to contact my financial institution and then to go out of service come on! Cameras are there for a reason and I don't give a rats a* whether your third party servicing company claims it was correct or not,

I have been using ATM's all my life and I have never once been ripped off by one, or even short changed! And I have never filed a complaint or a anything having to do with such! If I got the money I wouldn't have wasted my time on the phone and now doing this to complain about being ripped off by your company. I wasn't able to pay my rent or my cell phone because that money was for both of those and AMEX told me 10-45 days to even see if your servicing company serviced the machine or if it was right or wrong or anything. Now to your company and AMEX 380 dollars may not be alot of money and be chump change to you, but to someone living paycheck to paycheck thats a week's pay and it hurts! 10-45 days to get off your asses and refund someone their money back that was the fault of your companies machine when it took you all of 30 seconds to take it from me and screw me is ridiculous and should be against the law. I am lucky I am not homeless right now and your customer service rep didn't give two shits about anything but rushing me off the phone and not even giving me a confirmation either, telling me she sent an email to the third party servicing company to have them service the machine due to a complaint of being shorted and yet I even offered her my phone number incase the company needed further information and she refused to take it. I want my money back and I won't stop until you do the right thing and refund me money you wrongfully took and have been holding for over 10 days.

PISSED OFF AND HATING PNC CRAP BANK!