Devin
Plymouth,#2Author of original report
Sun, August 06, 2006
UPDATE: On Friday, Aug 5th, I spoke to customer service for my Visa card because I had contacted them a week earlier to refuse the charge. On Friday Aug 5th, I was told that Podany's had in fact refunded the full amount. As well as completely unnecessary aggravation and a lot of time spent on resolving the matter, there is still pain in my back from the defective chair but it is not as severe as it was. In Conclusion, if a business attempts to give you terrible customer service, the below steps can help: 1) File a complaint with your State Attorney General, 2) File a complaint with your local BBB 3) ((REDACTED FOR PROFIT BUSINESS)) 4) File a complaint with The RipOff Report (and make a donation if you can. I did. It's worth it!) 5) Contact your credit care company to dispute the charge. It does help greatly if the product is in the merchant's possession.