- Report: #1333379
Complaint Review: PogoPlug - San Francisco
Reported By:
PogoplugH8R -
Ashland City, Tennessee, USA
Submitted:
Updated:
-
Author Confirmed
Why?
PogoPlug
857 Montgomery St San Francisco, 94133 USA
Phone:
(415) 956-1536
Web:
https://pogoplug.com/
Categories:
Business Rating:
(0)
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PogoPlug, Cloud Engines Closed down no notice, destroyed all users cloud data, no support San Francisco California
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I signed up to PogoPlug to upload my computer files, when my computer hard drive was crashing. I believe it was about 2013 when I bought their service. I got a Lifetime Subscription. At first, it was unlimited, then out of nowhere, they changed it to 5g. I was over the 5g, so I have been going through the files to find duplicates before putting them on my new hard drive.
I have been sick for the past few months, but my sister was in need of one of my legal documents stored on Pogoplug, so I logged in on about Sept 29 or 30, 2016 to find that the company is no longer providing this particular service, but they were giving us software so we could move our data to their new service.
Problem is, they did not notify any of us by email AND the notice they put on their website was only 7 days before they permanently deleted our files.
Being a photographer, I lost thousands of photos that cannot be replaced, along with legal documents for a lawsuit I am in.
There are many of us who lost everything and they have done nothing to compensate us. There are so many things they could have done, like emailing us 30 days prior with the softward to the new program; moving our files to the new program, or something. They did NOTHING to notify us they were deleting our precious memories and offered no refund for the money already paid to them for a "Lifetime Subscription" to their service.
We are angry and want action taken against them for fraud.
