Complaint Review: Posh Life Bling - Internet Internet

I WAS NOT OFFERED I EMPHASIZE OFFERED ANY TYPE OF INSURANCE ON MY FACEPLATE...... IF I WAS AWARE I NEEDED INSURANCE SURELY I WOULD HAVE DONE SO ON SUCH AN EXPENSIVE ITEM. ASLO THE FACT THAT SHE WAS HELPING ME FILE A CLIAM IS A LIE.... SHE TOLD ME IT WAS MY JOB 2 FILE A CLAIM WHERE AS USPS TOLD ME IT WAS THE SENDERS JOB????? AS FAR AS IM CONCERNED SHE HAS CAUSED ME EMOTIONAL DISTRESS HAVING TO CONTINUOSLY PHONE USPS EVERY OTHER DAY AND WAITNG FOR REPLIES OF HER EMAILS. BEFORE PURCHASING I USED 2 HAVE REPLIES WITHIN 24 HOURS NOW ITS BEEN 2 WEEKS AND NO RESPONSE.... ALSO PEOPLE ABOUT HAVING A CONTACT TELEPHONE NUMBER SHE NEVER ANSWERS THE PHONE NOT ONCE HAVE I BEEN ABLE 2 TALK 2 HER IT ALWAYS GOES TO VOICMAIL MAYBE SHES IGNORING MY CALLS???? ANYWAY IM JUST WARNING YOU PEOPLE OUT THERE NOT 2 BE DISSAPOINTED AND DISGUSTED BY THE CUSTOMER SERVICE OFFERED BY POSH LIFE.

This saddens me, that a person can post a blatant LIE about someone on the internet, and get away with it. The fact that I actually have to defend my company this way makes me feel as if I have been totally VIOLATED. This customer was treated with complete respect, as any customer who shops with Posh.Life would. In five years, we have never experienced anything like this. Sure, there are very rare times when a customer may want something different than what they received - and we work with them to make sure each customer is satisfied. I BELIEVE in customer satisfaction. I LOVE my company and what I do. In this case, Azmeena purchased two faceplates. I shipped out the faceplates to her country. BUT BEFORE I did so, I asked her if she wanted me to ship it express mail - the cost for express mail is very expensive to her country. She had no problem waiting the time frame (which was about 2 weeks). I shipped the plates, and at some point, the Postal Service lost the packages. Tracking number: EB 236449825 US . I did every thing that I was paid to do. She was unwilling to pay for insurance, for expedited shipping, or any other service that would cost more. I made it clear that we cannot be held responsible once it was shipped under those conditions. I have tried speaking with her, and an uncle, or some other person that she had call us..I have tried locating the package, short of going to the post office in her country and sorting through them all myself...I cannot control the postal service. I told Azmeena that I had never shipped to her country before, but would work with her to file a claim and see if we can figure out together what to do next. I don't know if the postal service will refund for international shipments to this country...but this is what we have been working to figure out. To my surprise and dismay, I find this horrible post about my company thanks to a loyal customer of Posh.Life. I cannot believe that people can do something so terrible - and without even hearing the other side of the story, a person's reputation is attacked. Maybe even destroyed. I will not be subject to this any further. I have read your complaint, and can't tell you how terrible this feels. I have been working to try and find a solution for you, and you make an attempt to ruin a reputation that was blemish free for five years. I won't be replying to any further messages on this board. If you require any further assistance from me, feel free to give me a call. You know the number. It's posted on the website, available to all customers - as always.