- Report: #1213441
Complaint Review: POWER PAY - PORTLAND Maine
Reported By:
CUSTOMGRAPHIKO28 -
FT LAUDERDALE, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
POWER PAY
320 Cumberland Ave PORTLAND, 04101 Maine, USA
Phone:
877.877.3737
Web:
POWERPAY.BIZ
Categories:
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POWER PAY EVO PAYMENTS E-ONLINEDATA A MERCHANTS WORST NIGHTMARE THEY FORCE YOU TO HAVE CUSTOMERS MAKE CHARGEBACKS SO THEY CAN MAKE MONEY PORTLAND Maine
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On last week, I signed my company up for Authorize.net (Who is awesome by the way, exceptional customer service.) I was then introduced to E-ONLINE DATA 320 Cumberland Ave Portland, ME 04101 1.877.685.6271. My account was abruptly, closed because upon opening the account I used my American Express Bluebird account to have funds deposited. The account was opened and functioning and then the merchant (EONLINE DATE) placed the account on hold and said, I needed a new account, well fair enough I went to my local Regions bank and opened an account, came back to the merchant and now they say I have to start from scratch and put in a new application…that’s not what they told me at first but okay, did that. Account is up and running, I realize im missing about $1700+ out of the account, so of course I call no one can help me so heck yes, I keep calling. Loss prevention bpeterson he yelled and scream to the point I fell out in tears, he then softened up and figured out I was not just making all this up, during the period of the bank account being closed, transactions were still being allowed to be processed and they never received the batch. When asked if they can just retrieve it, he told me no. He advised me the only way to retrieve the funds were to tell my 11 customers their payments were never received and to re-request payment. BUT A LOT OF THEM HAD ALREADY RECEIVED THEIR MERCHANDISE. I was advised; this was the only way…so silly me did just that. Later that day my mother suggested I contact authorize.net and yes they were able to fix it. Fast forward a few DAYS later my account and funds are now on hold my maximum charge amount (That I created) is $350.00 a purchase came in of $350.00+ ($6.95) shipping and they held all funds and requested the customers information and 3 months of banking history “You have to have a bank account where all that money went” is what was said, I provided them will all the information they requested to legitimize the transaction and lift the hold. However, they did not seem to be concerned with the transaction as much as the nature of my business, I am black, a female and young. All of the questions were geared to me personally like “Well where do you get this stuff from” and sarcastic in nature, I then told them I feel like I am being discriminated against. When I mentioned that to Peterson in loss prevention, he told me he could not hear me, the phone was breaking up and hanged the phone up and disconnected the call. I went ahead and provided all of the information and the hold was lifted BUT not before I was placed on a 10% reserve (Keeping 10% of all my revenue) and then keeping 10% of what had already been processed as well. IN ADDITION the reserve will be “REVIEWED” TO BE RELESED every SIX MONTHS with dates into May of 2016! And please note THE 6MONTH RELEASE IS NOT GUARANTEED.
IF YOU DO NOT READ ANYTHING ELSE, PLEASE READ THESE LAST TWO PARAGRAPHS: On this Monday, the account was closed as the deposits were returned from my bank. They were returned because my bank account is in my name and not my business name, (As I was told would be fine) I also provided underwriting this same information (My name on all the documents NOT my business name) and was cleared. Yet my deposits were sent in my business name and closed because of it. I was issued an email that said the account is closed, funds will be held for 270 days and then it will be reviewed for any chargebacks and decided upon after another 180 days.
THE MAXIMUM SHADY BUSINESS:
Okay the Account is closed and we have 39 clients with outstanding orders. Since all the funds are frozen, I think its best that I refund the clients. I was then advised by B Peterson that I COULD NOT REFUND THE CLIENTS. Instead I had to contact each client and have them process a chargeback with their bank....RED FLAG: This is so wrong on so many levels, I then said well chargebacks I will incur a $25 fee per (39 customer) the lost prevention analyst supervisor Peterson then told me they “Would not charge me the full fee for the chargebacks” Ofcourse, I hit the roof. So, how will my account be reviewed and funds released if I do not have any charge backs BUT you are telling me to direct my customers to initiate chargebacks with their banks.
Please help me or forward this email to some one who can indeed assist me. I will be contacting all of the company contacts I can find for e-data, powerpay and evopayments.
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