- Report: #1099519
Complaint Review: Praise Remodeling - Ball Ground Georgia
Reported By:
Not So Happy Customer -
Dawsonville, Georgia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Praise Remodeling
148 Chivalry Lane Ball Ground, 30107 Georgia, USA
Web:
www.praiseremodeling.com
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Praise Remodeling Wanted New Porch - Got Nothing But Stress Ball Ground Georgia
My husband and I signed a contract with Praise Remodeling to have our front porch rebuilt, using composite decking. Everything seemed to be in order and I was impressed by Randy's "sincerity" that he would do a good job and we would be very happy with the work.
Demolition was started on 9/23 with Randy and another worker. They left early, saying they were going for materials. Now to my way of thinking, the materials should have already been in place since there was more than a week between the signing of the contract and the beginning of construction(wasted time).
Received e-mail around noon on 9/24 from Randy saying he had problems with his workers on another job and was getting that straightened out and that he was picking up the framing package and would be here shortly. More delays..
The next day, 9/25 I received e-mail saying he was watching the weather and that it would be raining the hardest in the morning, so they would be out until mid-morning. Gee, didn't know he had a second job as a weather forecaster. They showed up at 10:30 am and left around 1 pm and never came back that day. He said it was raining too hard to continue when in fact it didn't rain much the rest of the day. On 9/26 our neighbor brought his backhoe over and dug out the holes for the support posts and wouldn't take any payment for his work. This saved Randy a lot of work and some $$, but we never got credit for the labor on our final payment.
On 9/27 the roof support columns were put up and they left at 1 p.m. to get the decking. That evening around 7:45p.m. we were inside the house when there was a loud noise from the front porch. I went to investigate and found that one of the support columns had fallen against the house, damaging the shutter next to the front door. Since Randy had said he would be out of town for the weekend, I immediately e-mailed him as to what had happened. His response was that he was sorry, but that the column was more than secure on the bottom and that "something" would have had to pushed it to make it fall. REALLY?? Upon inspection, we found that he had not put a stringer under the porch to support the column(as he had told my husband he would do when asked about it).
Got e-mail on Sunday 9/29 that he was still traveling and would be back on Tuesday morning. When he came on 10/1 we had a heated discussion about the fallen post and he still insisted that it was not his fault that it fell. He left at 9 a.m. supposedly to get another shutter and came back at 11 a.m. and left shortly after that. No shutter.
After the steps were built, we noticed that they were not all the same height; the bottom one being 9" high which made it difficult to negotiate. As my husband had a stroke last year, his balance is not real good and we were concerned about him or someone else falling. I called and found out that the code for our county is no more than 7 3/4". Again, we argued with Randy about this issue.
Finally Randy brought in another crew to finish the job and hooray they did a wonderful job of finishing and fixing what had been done wrong. Never did get a new shutter, so now have to find a replacement and pay for it out of pocket. This was a very bad experience all around and I would caution anyone who is considering this contractor.
1 Updates & Rebuttals
Not So Happy Customer
Dawsonville,Georgia,
Update
#2Author of original report
Tue, November 19, 2013
I want to make it clear that I was not dissatisfied with my porch rebuild; it turned out very nicely. What I am unhappy about is all the stressful situations that came up during the construction. In retrospect, I feel that perhaps Mr. Collins tries too hard to fulfill all his customers wishes without considering that perhaps they can't all be done. I sincerely apologize to him and his employees.
I also want to say that on the rainy day I mentioned, they did work in the rain for a period of time.
