- Report: #824402
Complaint Review: Prestone / Fram - Nationwide
Reported By:
Southern Chemical and Equipment LLC -
Sarasota, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Prestone / Fram
Nationwide, United States of America
Phone:
800-890-2075
Web:
www.prestone.com
Categories:
Business Rating:
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Prestone / Fram Honeywell Consumer Products Group Prestone REBATE SCAM! Beware of this one! Nationwide
*Consumer Comment: Because you failed to read the "fine print" before using the product....
*Author of original report: Ken, that is totally unreasonable, and outright stupid!
*Consumer Comment: Where does Ken work?
*Consumer Comment: Gangin up on Ken
*Consumer Comment: Okay, guys, I'll concede, the rebate terms were a little off putting.
*Author of original report: So, Ken, you will berate someone else for something you have done yourself???
*Consumer Comment: Harsh Requirements Do Not Mean Personal Responsibility Ceases
*Consumer Comment: I have to agree with teh above poster
*Author of original report: Still goes back to reasonable vs. unreasonable...and..
*Author of original report: Still NO REFUND...Looks like that "manager" was all talk!
College boys hard at work here duping consumers into buying a product based on a rebate offer that they will never get. Here's why.
The submission guidelines (in the very fine print) require BOTH the sales reciept AND the foil seal from the mouth opening of the jug! Yep. The think you have to poke a hole in or tear off and discard when you open and use the product!
Is this a clever scam to get out of honoring rebates, or just pure incompetence of someone who just doesn't know any better? Either way, it is a problem that needs to be corrected.
My situation.
I bought this product based soley on the $7 rebate offer, otherwise I would have bought the generic which is essentially the same product.
I set aside the register reciept, and peeled the rebate submission form from the jug, which I placed together on my desk for safe keeping until I could sit down and prepare it and mail it off.
Meanwhile, I needed to top off my antifreeze, right? After all, that is why I bought the product....I needed to use it.
I open the cap, poke a hole in the foil seal and tear it off, and discard it.
3 days later (today) I sit down to do the rebate submission and find out I need that tiny foil seal to send in. That's nice. It went in the trash 3 days ago, and is gone.
So, in recap, Prestone conned me into buying their product based on a false rebate promise.
False I say, because it is unrealistic.
A person shouldn't be required to read every word of fine print on a tiny rebate sticker right when they purchase, and before they use a product.
It's not so much the money here, but the principle.
With that said, I will boycott all Prestone / Fram / Honeywell products until this is made right.
Just principle.
Prestone is owned by Fram, and Fram is a division of Honeywell Consumer Products Group.
I'll be posting a notice at my place of business warning consumers of this fraud.
To make it worse, there is no physical mailing address info available for Prestone / Fram / or Honeywell , and no email address. Therefore you can't put anything in writing to them at all, and you must endure endless circles and menus when you call in, only to get voicemail with no return call, or a low level call center operator who really doesn't know how to direct your call.
I'm done with Prestone Products, Fram Products, and any product that comes from Honeywell Consumer Products Group until this is made right.
Even if it is made right, I have lost my confidence as a consumer in this group of companies as a whole, and will be hesitant to buy them in the future. I interact with about 25-30 customers a day, and every single one of them will be informed of this SCAM.
The submission guidelines (in the very fine print) require BOTH the sales reciept AND the foil seal from the mouth opening of the jug! Yep. The think you have to poke a hole in or tear off and discard when you open and use the product!
Is this a clever scam to get out of honoring rebates, or just pure incompetence of someone who just doesn't know any better? Either way, it is a problem that needs to be corrected.
My situation.
I bought this product based soley on the $7 rebate offer, otherwise I would have bought the generic which is essentially the same product.
I set aside the register reciept, and peeled the rebate submission form from the jug, which I placed together on my desk for safe keeping until I could sit down and prepare it and mail it off.
Meanwhile, I needed to top off my antifreeze, right? After all, that is why I bought the product....I needed to use it.
I open the cap, poke a hole in the foil seal and tear it off, and discard it.
3 days later (today) I sit down to do the rebate submission and find out I need that tiny foil seal to send in. That's nice. It went in the trash 3 days ago, and is gone.
So, in recap, Prestone conned me into buying their product based on a false rebate promise.
False I say, because it is unrealistic.
A person shouldn't be required to read every word of fine print on a tiny rebate sticker right when they purchase, and before they use a product.
It's not so much the money here, but the principle.
With that said, I will boycott all Prestone / Fram / Honeywell products until this is made right.
Just principle.
Prestone is owned by Fram, and Fram is a division of Honeywell Consumer Products Group.
I'll be posting a notice at my place of business warning consumers of this fraud.
To make it worse, there is no physical mailing address info available for Prestone / Fram / or Honeywell , and no email address. Therefore you can't put anything in writing to them at all, and you must endure endless circles and menus when you call in, only to get voicemail with no return call, or a low level call center operator who really doesn't know how to direct your call.
I'm done with Prestone Products, Fram Products, and any product that comes from Honeywell Consumer Products Group until this is made right.
Even if it is made right, I have lost my confidence as a consumer in this group of companies as a whole, and will be hesitant to buy them in the future. I interact with about 25-30 customers a day, and every single one of them will be informed of this SCAM.
10 Updates & Rebuttals
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Still NO REFUND...Looks like that "manager" was all talk!
#2Author of original report
Tue, March 13, 2012
As of today, 3/13/2012 I still have not seen my refund. Imagine that. Not suprised.
That's OK. I'll never buy another product from this entire group of companies if I have another choice.
Boycott Honeywell / Fram / Prestone, etc..
Liars and thieves.
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Still goes back to reasonable vs. unreasonable...and..
#3Author of original report
Fri, March 02, 2012
It all comes down to what a reasonable person would expect.
Reasonable vs. unreasonable.
In over 30 years as an adult, I have NEVER been asked to send in a foil seal from any product in order to get a rebate, ESPECIALLY a HAZARDOUS PRODUCT like Anti-Freeze / Coolant!!
This is just common sense! Too bad the little college boy that dreamed up that requirement had no common sense.
And, now, the people behind Preston AGREE that it was an unreasonable requirement, and have removed that requirement from the rebate process.
Furthermore, the consumer has the ultimate power.
Even if I get the rebate described above, I most likely will never buy anything from this group of companies again, at least as a first choice.
As of today, approx 6 weeks since submitting my rebate, I still have not recieved it.
If I don't, I certainly will never buy any more products from that entire group of companies even if I have to pay more for a different product.
And, I'll be sure that as many of my family and friends are on board with that decision too.
Therefore, it looks like only the college boy lacks common sense here.
They probably fired him by now anyway over this.
Next....
Ashley
springfield,Missouri,
U.S.A.
I have to agree with teh above poster
#4Consumer Comment
Fri, March 02, 2012
I mistrust all rebates, I read the entire rebate offer before even purchasing/using the item in question just in case there is a dumb "foil seal" requirement with the rebate offer. You do have a responsibility as a consumer to read and understand an offer before accepting it. While this foil seal thing is ridiculous, if the consumer had spent a couple minutes reading the form first they would have seen the requirement. I am glad to hear that they have removed said ridiculous requirement.
Jeff
Manda,Nebraska,
U.S.A.
Harsh Requirements Do Not Mean Personal Responsibility Ceases
#5Consumer Comment
Fri, March 02, 2012
As someone not participating in this rebate, I just have to say a few things:
1. Rebates suck. They're hard to apply for by design, and that's part of the reason I have stopped going after them.
2. I know they suck, so were I to purchase something under the guise of a rebate, I would definitely read the small print before I did anything.
To be honest, I feel about as sympathetic for you as I do for people who took out ARM's
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
So, Ken, you will berate someone else for something you have done yourself???
#6Author of original report
Thu, March 01, 2012
Ken,
It would have been better to not follow up on this thread at all.
First, you beat me down and basically tell me how stupid I was and that I failed to read and understand the rebate requirements, etc..
Then, after several others jump in, and agree with my post, now all of a sudden you jump in with a similar story.
So, Ken, why did you not fully read the rebate requirements before using your product and tossing your foil seals in the garbage?
Are you as stupid as what you called me in the earlier post?
You really need to get a grip on reality before you post.
Please.
It appears that in Ken's world, everyone is stupid except Ken.
Ken
Colorado,USA
Okay, guys, I'll concede, the rebate terms were a little off putting.
#7Consumer Comment
Wed, February 29, 2012
I got one of these rebate offers on Mobil 1 oil some years ago and almost missed the foil seal requirement too. Found the seal(s) in the trash and was able to get the rebate.
Mea Culpa. :)
voiceofreason
North Carolina,United States of America
Gangin up on Ken
#8Consumer Comment
Wed, February 29, 2012
Ken, assuming you're the Ken from Greeley we're all familiar with, but even if you're a different Ken, got to take exception with you on this one.
Like the OP, I'd be real put out and turned off were I to discover I had to save something as ridiculous as a piece of foil seal to later get my rebate.
Most consumers are used to having to clip a upc off a box, but this foil thing is either totally stupid, or intended to trip purchasers up to save from having to pay the rebate.
Fram ought not to do this anymore unless they wish to be renamed Scam.
hategettingrippedoff
Fayetteville,North Carolina,
United States of America
Where does Ken work?
#9Consumer Comment
Wed, February 29, 2012
Ken,
Do you work for Prestone? Your comments about this are totally rediculous. Nobody should have to read the fine print on the rebate form before being able to actually open the product and use it as a normal person would do.
Southern Chemical and Equipment LLC
Sarasota,Florida,
USA
Ken, that is totally unreasonable, and outright stupid!
#10Author of original report
Mon, January 23, 2012
Ken,
You have to apply what is known as a "reasonable person" standard to any dispute or problem.
In this case, no "reasonable person" would expect someone to tear off that tiny little label and read all of the fine print BEFORE using the product. That's just stupid.
Normally someone buys a jug of antifreeze / coolant because they actually need to use it. Common sense would say that the little foil seal would be damaged and/or discarded during this process. Just plain old common sense.
Furthermore, the administrators of this rebate program agree, and have removed that requirement from the rebate submission process, DUE TO THE NUMBER OF COMPLAINTS.
They clearly saw a problem, and stepped up to fix it, so you see, there must be alot of "stupid" people out there who did exactly what I did.
In all of my 30 plus years of senmding in rebates, I have never been required to send in a foil seal from a moth opening of a jug containing a hazardous substance like anti-freeze / coolant. Again, back to the "reasonable person" standard.
Anyway, I do have the name and direct phone number of the Program Administrator for Prestone Rebates. Her name is AnneMarie Genardo and her direct phone number is 203 830 2568. She told me to pass this along to anyone I talk to that has this rebate issue and she will take care of it.
Ken
Colorado,USA
Because you failed to read the "fine print" before using the product....
#11Consumer Comment
Wed, January 18, 2012
you are now calling the repate offer a Ripoff?
There was no "false rebate promise", the fault was YOURS.
When you "interact with your 25-30 customers per day, be sure to tell them the whole story about how you failed to live up to all the terms of the rebate.
What has happened to personal responsibility in this country?
I've found this requirement on various rebate offers over the years and have NEVER failed to get the promised rebate(s).
With your entitlement attitude, I'll bet Fram/Prestone/Honeywell won't miss you at all. I sure hope they don't cave in to your ridiculous demands.
