Deb Hawkeye
CHICAGO,#2Consumer Comment
Thu, June 12, 2008
I agree that Prime Mail is operating under a greed policy. Several weeks ago I placed an order through the phone mail system. After being advised that my order for Prevacid totalling $80.00 would be charged to the credit card that they had on file, I completed the transaction. However, I had ordered this same medication previously, and the charge had been $50.00. I immediately, pressed zero for an operator to inquire why my prescription was now $80.00. I was advised by Leschelle that BCBS had changed the formulary for this particular drug & the cost was now $80.00. I asked Leschelle if their was a generic alternative, and she suggested omeprazole, which was $30.00 for a 90 day supply. I advised Leshelle that I had just completed the phone transaction for Prevacid, and wanted it cancelled. I advised her that I would contact my doctor for a new prescription. At first Leschelle told me that she would try to cancel the order through the pharmacy, but it may be too late. I advised her that I had just placed the order 5 minutes before speaking to her. I advised her to give me the direct line to the pharmacy & I would cancel the order. With that Leschelle advised me to hold while she cancelled the order. After what seemed like an enternity, she returned to the phone and assured me that the order had been cancelled. However, 2 days later I received an automated message on my voice mail advising me that my order had been shipped. I phoned prime mailed immediately and advised them that this order had been cancelled per Leschelle. I was referred to a supervisor. He advised me that he would have to pull the telephone records to hear how my conversation with Leschelle went, and would get back to me in 24 hours. I advised him angrily that I would be sending the drugs back, once they arrived & I wanted my account credited as this was a mistake on their part. This person never returned my call. Prime subsequently charged the $80.00 to a credit card account that I had not used in years, instead of the account that I had been using. This caused an overdraft to this account, and I have incurred a ton of overdraft fees. That was almost two weeks ago, and I am still trying to clear this whole mess up with another Supervisor, by the name of Donald. I have had several problems with this company, and I hate the day that my prescription service was transferred from Walgreens to Prime Mail.
Daniel
Oxford,#3Author of original report
Wed, January 05, 2005
Contacted Dedee (does not have and ext.) this morning. She told me that my meds had been shipped yesterday !!!! Nikki X-6401 had refused any quick method of mailing, however Dedee said they had sent the meds by express mail yesterday. Now the questions are: 1. Did they fill all of them ? 2. Did they send the amounts of each that was to be sent? 3. Will the Post Office deliver? 4. What hoops will I have to overcome next time I need refills ?
Daniel
Oxford,#4Author of original report
Wed, January 05, 2005
Today I talked with Matthew (who does not have an ext.) he informed me that my order was received 12/30/2004 and is still in processing. I wonder if this processing time has to do with greed ? I did mail them a check and checked with my bank and it has not cleared yet. Before you ask, yes the check will be paid when presented. "There are only two problems with health care: proverty and greed"
Daniel
Oxford,#5Author of original report
Mon, January 03, 2005
HCSC does not own Blue Cross\Blue Shield of Minnesota, however Blue Cross\Blue Shield of Minnesota is one of the many owners of Prime Therapeutics. LLC.
Daniel
Oxford,#6Author of original report
Mon, January 03, 2005
Second update today, received the following letter that contaned the prescription that not once, not twice, not three, but four times Prime employees denied ever receiving. The check that was sent to them was not included but the letter explains their greed when it comes to your money. Prime Mail 2901 Kinwest Parkway, Building Irving, TX 75063-3134 877-357-7463 December 22,2004 Daniel P.O. Box XXXXX Oxford, MS 38655 Dear Daniel: As your mail pharmacy, it is our commitement to you as our customer to provide you with the highest quality of service, while ensuring that you receive the correct medication as quickly as possible. We are also obligated to inform you of any problems that may be entcountered should there be any issues with your prescriptions. We are unable to process your recent request because Coverage "termed" 08/02/04. Please contact your benefit office. We apologize for any inconvenience this may cause. If payment was received with your prescriptions a refund will be processed within 10 business days. If you have any questions, or we may be of further assistance, please do not hesitate to contact our Member Services Depatment at 1-877-35 PRIME. We also suggest that you follow up with you provider to avoid any delays or interruptions in your treatment. Sincerely, Prime Therapeutics, LLC (No signature OR name) I spent nearly two hours on the phone with Jerry at Blue Cross Blue Shield of IL in December (800-458-6024) who assured me that this was not the case when I called him about Primes letter dated November 30, 2004 which was the exact same letter as above. Prime (Sal) informed me this morning that the six prescriptions that I had on order were being processed and would be mailed out soon via regular mail. I ordered a refill from my loca WalMart today and went to pick it up, I was infomed that I no longer had insurance coverage. Wonder why i paid them nearly $600.00 last month for coverage and will pay it again this month. Greed is alive and well at Blue Cross\Blue Shield, and Prome Therapeutics. This is the prescription I have been tring to obtain since early November 2004.
Daniel
Oxford,#7Author of original report
Mon, January 03, 2005
Spoke with Sal this AM (01/03/05) my Meds are "still in process" and are will be shipped "standard mail". Greed abounds at Prime Mail, with no concern for the customer. Still have not heard anything from the people that were to look into the Rx not received but check cashed. No communcations from Dr. Harert in Saint Paul. "There are only two problems with health care: poverty and greed". From Pills & Prayers, New, New York 12/10/04.