Complaint Review: Professional sports authenticator - Newport Beach California

PSA/DNA out of Cuck-ville Newport Beach Liberalfornia has to be THE largest card grading scam the world has ever know. There are many card grading companies around today. Guess who charges the most? PSA. Guess who charges the most in shipping? PSA. Guess who take your money and blames you for THEIR mistake? PSA. Guess who takes 3 weeks to even OPEN your package. PSA.

First off, their email is a joke. "Due to the high volume of packages..." BLAH BLAH BLAH. They have been saying this for years!!! Are we as the customer suppose to feel bad that PSA cannot keep up with the volume of packges and orders? IF YOU CANT HANDLE IT EITHER CLOSE DOWN OR HIRE MORE PEOPLE. Then they blame to customer for not writing on the package the return structure? Its like rocket sciene to the peope who work here. So they do not respond to emails, I have sent 2-3 waited over a month and no response. The phone number is just as bad. You will wait, and wait, and wait....Then, if you are lucky enough to get ahold of someone and I was looking for someone in particular due to a damged card (I will explain later) "Oh shes not in right now but I will have her get ahold of you and call you back" SURE. FYI they wont call you back becuase they dont care and only want the green in your wallet/purse. 

Another quick story before I get to my main story. I once sent them a Pokemon card that was a First Edition and it came right from the pack. It was a flawless card that had no issues. I sent it in the first time. They gave it a 9 Mint. I got it back, cracked it and sent it again because I was saying this card is not a 9, its a 10. I DID THIS 3 TIMES! FINALLY on the 4th try they all of a sudden said "huh yea I guess it is a ten afterall." It took me 4 times and 60+ dollars later to finally get the grade it deserved. This goes to show, how unqualifed and unprofessional they are when they grade cards. There grades are all over the place the inconsistency makes me sick. 

My main story goes as follows. I pulled a holographic pokemon card from a pack that was flawless again as well along with 10 other cards. I paid extra money for a faster turn around service. It took them over a week to even open my package then an additional 3 weeks to grade them when it was suppose to be under 10 days!

then I recieve a call from a manager saying that they damaged the holo card upon sealing, but its ok! because we gave it a 9 mint before damging the card so we will send you a check for 400 dollars. SO lets think about this for a minute. Out of 11 cards I sent in they damged the most valuable card by over $2000??? I paid extra money just for this one card because I was absolutely sure it was going to get a Gem Mint 10. But apprentlly PSA said no its a 9 Mint. SOUNDS LIKE BS TO ME. I personally believed that they didnt want to say "hey we gave it a PSA 10 before we damged it so its ok we will be sending you a check for $2000. No, instead it some how recieved a 9 before they damged it so they wouldnt have to pay out of pocket more money to me. The facts about this card and situation dont add up.

-Held onto the card for over 2 weeks longer than they should have

-Out of 11 cards they damged the most valuable card that should of been handle with extra caution. 

-The one card that I have ever paid extra money for because I was so sure that it was going to receive a PSA 10 Gem Mint, PSA SUPPOSEDLY gave it a 9 Mint upon damaging it. 

-After this situation they have never answered my phone calls or emails after multiple times. 

THEY SCAMED ME AND MANY OTHERS AND SHOULD BE TAKEN TO COURT!!! BEWARE