Tiff
Yukon,#2Author of original report
Wed, November 30, 2011
If this complaint is not based on fact what is it based on??? Pretty sure everything in there can be researched and found with simple key strokes. The fact of the mater is, is that the door was done wrong, you did not want to replace it until I filed numerous reports and wouldn't leave you alone about it until you did. I still have the text messages to prove you were not "interested" in fixing your mistake. I remember very clearly you basically calling me a liar because there was nothing about that door you were going to own up too. This is a simple example of a contractor trying to do something that is not their expertise, after talking with people in the "garage door world" they say this kind of thing happens all the time because normally people who do garage doors do those and those alone. The only fact I failed to leave out is my realtor hired this contractor not me, hopefully she won't again because the longer I am in my home the more I realize the only thing that was done was the door and it was done wrong. I am sorry you think there are facts left out and I would be quiet interested in knowing what those are to be honest. Just because I am the only person to file a report doesn't mean I am the only soul every wronged by this contractor, it takes a bold person such as myself to scream and scream until the wrong-doing is made right. I am sorry I had to take these measures believe me I tried every step to try and correct it without any of this but you were unwilling.
Progressive Contractor Solutions
Oklahoma City,#3REBUTTAL Owner of company
Tue, October 18, 2011
Some facts are not mentioned in the complaint that are very crucial to the truth. First, and foremost is the fact that at no time was the person filing the complaint, at any time, ever a customer of ours. We did not do this or any other work for her. Inspite of this fact, we did fix her garage door at no cost to her. A complete search of our company on the internet would show this is the only person ever to file a complaint about our company. While this is unfortunate, please note this is not a complaint based on facts and the issue has been resolved.
Tony Corrente
Progressive Contractor Solutions
405-761-1809
[email protected]