- Report: #224777
Complaint Review: Progressive Office Products - Covina California
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Author Confirmed
Why?
Progressive Office Products
629 First St., Suite B (P.O. 45 Ken) Covina, 91723 California, U.S.A.
Phone:
800-964 1894
Web:
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Progressive Office Products Pretended they were our copier service and that they were giving us the courtesy of offering a toner cartridge at the old price before it went up. Sent fax for "order" to go through. ripoff Covina California
The other day, I received a call from "my Canon Copier Representative" to let me know that they were delayed in informing our company of a price increase in this year's toners. The "delay", they said, was "due to problems with their computers."
In order to accommodate for this "mistake", they said they had "put aside a toner cartridge at the old, lower price ($619)" rather than the new price that was raised $75 as of December. The man made it sound like we had already PLACED the order and that it was simply that we would pay the original price until the year's end.
After agreeing, I was told I would get another call to confirm the price change. A few minutes later, I did receive a call from someone who now said that she wanted to "confirm my order" -- I said, "Wait a second, what do you mean "order"?" (I hadn't placed any order -- they said there was already an order placed long ago...). Her response was that it was simply for the cartridge at the lower price, telling me that she would send a fax over and I should sign it and send it back.
An hour or so passed, and not having returned the fax yet, I received a call urging me to "sign and send the fax back as soon as possible" so that they could "gaurantee the lowest price cartridge through the end of the year". Without looking too closely, I signed the cover sheet they sent(by the way, the knew ALL about our address at the office here and my direct phone number) and sent it back to them.
Shortly thereafter, I found out from someone in the office here that it was a scam. I immediately sent back a fax saying to cancel and nullify my "order", and I have now left two voice messages on the number they provide which, of course, is only a voice message. I highly doubt there is anyone to contact about this, but I did not give them any credit card information over the phone, so as far as I am concerned, they will not be receiving any payment.
Please share if you have had a similar experience and were able to contact someone to make sure you didn't get charged!
Thanks,
Administrator in Chicago
Emily
Chicago, Illinois
U.S.A.
In order to accommodate for this "mistake", they said they had "put aside a toner cartridge at the old, lower price ($619)" rather than the new price that was raised $75 as of December. The man made it sound like we had already PLACED the order and that it was simply that we would pay the original price until the year's end.
After agreeing, I was told I would get another call to confirm the price change. A few minutes later, I did receive a call from someone who now said that she wanted to "confirm my order" -- I said, "Wait a second, what do you mean "order"?" (I hadn't placed any order -- they said there was already an order placed long ago...). Her response was that it was simply for the cartridge at the lower price, telling me that she would send a fax over and I should sign it and send it back.
An hour or so passed, and not having returned the fax yet, I received a call urging me to "sign and send the fax back as soon as possible" so that they could "gaurantee the lowest price cartridge through the end of the year". Without looking too closely, I signed the cover sheet they sent(by the way, the knew ALL about our address at the office here and my direct phone number) and sent it back to them.
Shortly thereafter, I found out from someone in the office here that it was a scam. I immediately sent back a fax saying to cancel and nullify my "order", and I have now left two voice messages on the number they provide which, of course, is only a voice message. I highly doubt there is anyone to contact about this, but I did not give them any credit card information over the phone, so as far as I am concerned, they will not be receiving any payment.
Please share if you have had a similar experience and were able to contact someone to make sure you didn't get charged!
Thanks,
Administrator in Chicago
Emily
Chicago, Illinois
U.S.A.
2 Updates & Rebuttals
John
Marietta,Georgia,
U.S.A.
This scam is still around?
#2Consumer Comment
Thu, February 08, 2007
This is an old scam. I can remember this being tried on me many times in the last what, 7 years? The main play of this scam is to sell crappy, sub-standard copier/printer cartridges at ridiculous prices. The scammers will contact you through various methods with all kinds of stories... - They call you with some story like the OP wrote or similar. One time I got a call saying thier truck broke down on it's way to delivering "my order" so they will have to send it via UPS instead. Of course I had not ordered anything from them... - You get a fax saying it's time to re-order (even though you've never ordered from them before) and they are offering you this big discount... Each time they try to sound like they are your regular office products supplier, and then BAM, you get this huge bill. I guess it works if they get some company newbie on the phone- someone who doesn't know who really does your office products.
Debi
Richardson,Texas,
U.S.A.
I have had the same thing happen
#3Consumer Suggestion
Thu, February 08, 2007
All you have to do is reject the package when it comes in. Do not sign for it. Tell the delivery driver that you didn't order it and you're not going to except it. It will be sent back to where it came from. When they call you about it, get as much information as you can from them and file a complaint. Hope this helps.
