- Report: #1404738
Complaint Review: Purco Fleet Services - Nationwide
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Purco Fleet Services
Nationwide, USA
Web:
purco.com
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Purco Fleet Services what's a 'second estimate'??? spanish fork ut
Purco is the infamous risk management company that handles “loss prevention” — chasing down and billing car rental agency customers loss claims, even if false. I rented a car in Arizona in April of this year. It struck a rock on a freeway, which greatly damaged the oil pan and a bushing. Of course I had not gotten rental insurance, assuming my credit card would provide rental insurance.
Two months later Purco billed me for over $3,200 for repairing the oil pan and bushing. They emailed photos and invoices, etc. this fee included the charge for loss of use and everyone’s favorite: “administrative fees”.
Not wanting a ‘hit’ on my car insurance record, I paid the full amount. (I learned credit card provides insurance only after your regular auto insurer pays a share.) Case closed.
Here’s the kicker: in early July Purco emailed a ‘second damage estimate’ demanding over $1,400 to pay for more damage that was discovered. Again they emailed blurry photos that showed nothing. My local garage service people say a ‘second damage estimate’ is unheard of. I think that because I paid a huge amount, Purco sees me as a pigeon and is trying to get more easy money out of me. They haven’t even invested in a stamp!
I don’t have the money. I think this whole setup is theft. If I don’t pay, what’s the worst they can do? Lower my credit score?
1 Updates & Rebuttals
everything ok now
#2Author of original report
Sat, October 07, 2017
Purco rectified this issue over the phone with me. I feel quite good about things now! Actually, their people are quite easy to deal with when you can make verbal contact with them.
Rental car companies need their vehicles in good shape -- they provide a service, and they spell out their expectations fair and square.
I commend Purco Fleet Services. It is a pleasure doing business with them.
