- Report: #516812
Complaint Review: pure lift ultra - Internet Internet
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Author Not Confirmed
Why?
pure lift ultra
Internet, Internet, United States of America
Phone:
8886764122
Web:
PureLiftUltra.com
Categories:
Business Rating:
(0)
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pure lift ultra clear lift Billed me for a product I deemed worthless. Sent the bottle back for a refund. They have received it, but warehouse has to confirm what they already know. Internet
I sent for a trial bottle of Pure Lift Ultra. I got Pure lift. I tried it. It was worthless. It was for a 14 day trial period. I sent it back before the 14th day.
I find out from my bank that I have an $87.00 pending fee from this company. I called the company and got the runaround. I gave them the tracking number and told them they had received my returned item. The item needed to be returned by the 21st of Sept. They received it on the 19th.
They told me many days later that they were aware the item had been returned, but their warehouse had to confirm it.
The call center is in Aurora, Colorado. The warehouse is in Iowa, which consequently does not have a listed number. The warehouse is called Army Post Road Distribution in Des Moines, Iowa.
Now I am told it will take ten business days (minus the weekends) For the warehouse to confirm what they already know.
I have a bad feeling I'm never going to see that money again. Oh, and they also charge you a credit card fee originating from overseas.....somewhere.....
They have also changed their name to Clear Lift. What next?
1 Updates & Rebuttals
Luis
United States of AmericaHello,
#2UPDATE Employee
Sat, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-676-4122 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
