- Report: #456148
Complaint Review: Purity Mineral Science Linkstar Supervisor Melissa - DFW Airport Texas
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Purity Mineral Science Linkstar Supervisor Melissa
P.O. Box 612369 DFW Airport, 75261 Texas, U.S.A.
Phone:
866-363-6796
Web:
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Purity Mineral Science Linkstar, Supervisor Melissa Fraudulent Reporting to Collection Agency, Poor Customer Service, Failure to Provide Supervisory/Manager name/contact information, Rude/Discourteous,Derelict, DFW Airport Texas
The following is an excerpt of a letter to Equidata, who was very helpful and cordial, regarding Purity Mineral Science's inappropriate attempt to collect on a fraudulent order due to fraud activity on my credit card.
I repeatedly called Mineral Science to report the fraud, faxed them a letter from the credit card company showing it was fraud, was told by Supervisor Melissa that she would take care of the fraudulent bill and then several days later I recevied a notice that this fraudulent order had gone to collections!!
Dear Ms. ####:
This letter serves as confirmation of our phone conversation on Monday, May 18, 2009, at approximately 1530 hours, regarding my disputation of the collection claim from Equidata (Account No. ########/Pin No. ####) which was supplied/forwarded by Purity Mineral Science Linkstar (Account No. ###########).
As per our discussion, I dispute this collection claim because the initial order through Purity Mineral Science Linkstar was done through fraudulent activity/access to my Capital One credit card. Upon learning of the fraudulent activity, I immediately called Purity Mineral Science Linkstar and provided them a written letter of notification. I also made numerous phone calls, to include Purity Mineral Science Linkstar Supervisor Melissa (no last name) to notify them of the fraudulent activity, status/resolution of Capital One's fraud investigation (clearing me of all financial and legal responsibility).
Further, on Thursday, May 7, 2009, at approximately 1220 hours, Melissa verbally stated, I don't know why you keep calling, there is no need to send the product (fraudulent order delivered to my residence) back, it is not worth it. Melissa further stated that she would close the account, which prior to Equidata's collection letter, dated May 12, 2009.
I have included a copy of the Equidata collection notice, fax cover sheet to Purity Mineral Science Linkstar supervisor Melissa, Capital One's credit card fraud investigation resolution letter, my letter to Purity Mineral Science Linkstar notifying them of the fraudulent activity on my Capital One credit card, and the Purity Mineral Science Linkstar product packing slip (see attachments) for your records.
Thank you for your steps/actions in closing this inappropriate collection account, referring it back to Purity Mineral Science Linkstar, and not notifying the credit bureaus of this inappropriate collection claim due to fraudulent activity to my credit card. In addition, I have filed a letter of complaint with the owner of Purity Mineral Science Linkstar regarding Supervisor Melissa's failure and dereliction in appropriately resolving this fraudulent order. I have also notified the Better Business Bureau of Purity Mineral Science Linkstar's inappropriate attempts to collect on a verified fraudulent order.
ETC.
All attempts to reach a manager, department head, or the owner failed. I specifically asked to file a personnel or service complaint against Melissa for her failure/dereliction and was told there was no one but her to talk to.
Further, Melissa said she had taken care of it (the fraudulent order) and there was no reason to follow up with me since I did not specifically ask for a call back! This is terrible customer service, poor business ethics, and all due to a fraudultent access of my credit card.
Tim a
Los Angeles, California
U.S.A.
I repeatedly called Mineral Science to report the fraud, faxed them a letter from the credit card company showing it was fraud, was told by Supervisor Melissa that she would take care of the fraudulent bill and then several days later I recevied a notice that this fraudulent order had gone to collections!!
Dear Ms. ####:
This letter serves as confirmation of our phone conversation on Monday, May 18, 2009, at approximately 1530 hours, regarding my disputation of the collection claim from Equidata (Account No. ########/Pin No. ####) which was supplied/forwarded by Purity Mineral Science Linkstar (Account No. ###########).
As per our discussion, I dispute this collection claim because the initial order through Purity Mineral Science Linkstar was done through fraudulent activity/access to my Capital One credit card. Upon learning of the fraudulent activity, I immediately called Purity Mineral Science Linkstar and provided them a written letter of notification. I also made numerous phone calls, to include Purity Mineral Science Linkstar Supervisor Melissa (no last name) to notify them of the fraudulent activity, status/resolution of Capital One's fraud investigation (clearing me of all financial and legal responsibility).
Further, on Thursday, May 7, 2009, at approximately 1220 hours, Melissa verbally stated, I don't know why you keep calling, there is no need to send the product (fraudulent order delivered to my residence) back, it is not worth it. Melissa further stated that she would close the account, which prior to Equidata's collection letter, dated May 12, 2009.
I have included a copy of the Equidata collection notice, fax cover sheet to Purity Mineral Science Linkstar supervisor Melissa, Capital One's credit card fraud investigation resolution letter, my letter to Purity Mineral Science Linkstar notifying them of the fraudulent activity on my Capital One credit card, and the Purity Mineral Science Linkstar product packing slip (see attachments) for your records.
Thank you for your steps/actions in closing this inappropriate collection account, referring it back to Purity Mineral Science Linkstar, and not notifying the credit bureaus of this inappropriate collection claim due to fraudulent activity to my credit card. In addition, I have filed a letter of complaint with the owner of Purity Mineral Science Linkstar regarding Supervisor Melissa's failure and dereliction in appropriately resolving this fraudulent order. I have also notified the Better Business Bureau of Purity Mineral Science Linkstar's inappropriate attempts to collect on a verified fraudulent order.
ETC.
All attempts to reach a manager, department head, or the owner failed. I specifically asked to file a personnel or service complaint against Melissa for her failure/dereliction and was told there was no one but her to talk to.
Further, Melissa said she had taken care of it (the fraudulent order) and there was no reason to follow up with me since I did not specifically ask for a call back! This is terrible customer service, poor business ethics, and all due to a fraudultent access of my credit card.
Tim a
Los Angeles, California
U.S.A.
5 Updates & Rebuttals
Tammy_a.
Concord,North Carolina,
U.S.A.
Same thing happened to me!!!
#2Consumer Comment
Thu, July 23, 2009
The exact same thing happened to me. I was charged $69.95 and $6.99 , and when I called the company. I got the same type of treatment. Melissa's last name begins with an O. Thats about all you can get. Not only were the 3 employees I talked to rude, but I was told that they would only refund the $69.95. When I told Melissa I would disput the charges with the card company and get them refunded, she was adamant that she was just going to turn me over to collection. And I returned the product, unopened. When I asked to speak with her manager, she inform me there was no one else above her in the company but the onwer. And the onwer, whom has no receptionist, does not take calls or messages from consumers. So they have the product back from me, and because I am reporting them for their crappy businss practices, I am not getting my refund and I am being turned ove to collection. I would really love to know how the President of this company sleeps at night.
Michelle2993
Wexford,Pennsylvania,
U.S.A.
Apology
#3UPDATE Employee
Tue, June 02, 2009
We apologize for any inconvenience this customer may have experienced. Unfortunately we were not notified of the fraud prior to sending the information to our collection agency. Although we refunded the money to the customer as soon he notified us of the fraud and provided us with proper documentation, it was too late to stop the collection letter from being sent. We are working to improve our reporting structure with the collection agency to avoid situations like this in the future. Again, we apologize for any inconvenience this may have caused the customer. Michelle Smith Customer Service Agent
Michelle2993
Wexford,Pennsylvania,
U.S.A.
Apology
#4UPDATE Employee
Tue, June 02, 2009
We apologize for any inconvenience this customer may have experienced. Unfortunately we were not notified of the fraud prior to sending the information to our collection agency. Although we refunded the money to the customer as soon he notified us of the fraud and provided us with proper documentation, it was too late to stop the collection letter from being sent. We are working to improve our reporting structure with the collection agency to avoid situations like this in the future. Again, we apologize for any inconvenience this may have caused the customer. Michelle Smith Customer Service Agent
Michelle2993
Wexford,Pennsylvania,
U.S.A.
Apology
#5UPDATE Employee
Tue, June 02, 2009
We apologize for any inconvenience this customer may have experienced. Unfortunately we were not notified of the fraud prior to sending the information to our collection agency. Although we refunded the money to the customer as soon he notified us of the fraud and provided us with proper documentation, it was too late to stop the collection letter from being sent. We are working to improve our reporting structure with the collection agency to avoid situations like this in the future. Again, we apologize for any inconvenience this may have caused the customer. Michelle Smith Customer Service Agent
Michelle2993
Wexford,Pennsylvania,
U.S.A.
Apology
#6UPDATE Employee
Tue, June 02, 2009
We apologize for any inconvenience this customer may have experienced. Unfortunately we were not notified of the fraud prior to sending the information to our collection agency. Although we refunded the money to the customer as soon he notified us of the fraud and provided us with proper documentation, it was too late to stop the collection letter from being sent. We are working to improve our reporting structure with the collection agency to avoid situations like this in the future. Again, we apologize for any inconvenience this may have caused the customer. Michelle Smith Customer Service Agent
