- Report: #1354595
Complaint Review: Purity Products Advanced D - Plainview New York
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Purity Products Advanced D
200 Terminal Drive Plainview, 11803 New York, USA
Phone:
1-800-256-6102
Web:
www.purityproducts.com
Categories:
Business Rating:
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Purity Products Advanced D Dr. Cannell's Advanced D Unauthorized Charges/Dishonest about Price of Products Plainview New York
I am a hard working Mom with no money to waste. My daughter watched the infomercial for the vitamin d supplement and used my credit card to order a free trial of Advanced Vitamin D supplement which I was unaware of at the time. I asked her how much it cost and she said 4.99.
After it was ordered I rewatched the informercial and the price is clearly advertised as 4.99 only for a bottle of vitamin d and a free bottle of Omega fish oil supplements. When she ordered the trial she had the sense enough to verify that the price was only 4.99.
She asked the representative were there any hidden charges? Would there be additional charges after 30 days, 60 days? The representative assured her that this was a one time charge of 4.99. Fast forward to why I'm mad.
I received a charge on my card for 50+ dollars from purity products. I immediately called customer service in which they said they would refund the cash but it would take 7-10 business days. A month goes by and I receive another charge this time $160 dollars and I was livid.
I called customer service which was very rude to me by the way and complained about the unauthorized charges. The agent told me she would go back and listen to the audio of when the order was originally placed and then refund me back a portion of my money and call me back later. None of this happened.
So what they initially did was after the trial order was place they kept charging my card for products and reorders. They claim additional orders were placed and more products were being shipped to me but it was all lies. Not only did I get bilked but I didn't even receive any supplements.
So yes I am pissed off. Even though my daughter ordered the product, it was clearly advertised as 4.99. All of the right questions were asked. She was assured that there were no hidden fees. They flat out lied.
Now I had to go and cancel my card just to keep from getting billed 160 dollars every month. Shame on you purity products. Your advertisment practices are shady and dishonest very unamerican. I work hard to make a living and take care of my family. I hope the attorney general reads this and puts you out of business.
Signed: Mad Mom
1 Updates & Rebuttals
PPResponse
Plainview,New York,
United States of America
Thank you for your feedback
#2UPDATE Employee
Wed, February 08, 2017
We are sorry to hear you had an unsatisfactory expercience with Purity Products. Our free trial offers and autoships are not binding contracts. You can extend your trial, customize your supersavers or cancel at anytime.
We include the offer details along with our Customer Care number on the invoice of your trial for you to make any changes to your account. We also have a 60 day Money Back Guarantee that allows you to return your product for any reason for a refund.
Unfortunately, we are not able to review your account with the information from your post. We would love to resolve this for you as quickly as possible, please contact our urgent response line (844) 713-7181 or email [email protected] and include your last name, billing zip code and/or phone number associated with your account.
We look forward to the opportunity to speak with you.
Regards, Purity Products.
