- Report: #1213559
Complaint Review: Purity Products - Internet
-
Author Not Confirmed
Why?
Purity Products
Internet, USA
Phone:
1-888-769-7873
Web:
purityproducts.com
Categories:
Business Rating:
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Purity Products randomly shipped unwanted product and drained my bank account (((Redacted))) NY, (((Redacted))) Internet
I could no longer afford my Purity Products "Super Saver" monthly auto ship order. It is, strangely, impossible to cancel your order on the website, so I moved the shipment date up by three months under "edit your Super Saver". With the shipment date still a full month away, they shipped two bottles of pills anyway and drained ninety dollars out of my bank account.
After a half hour wait, I asked the lady why they shipped so early to which she was clueless. Allready shipped, I asked if I could return the order for a refund and then have the recurring order canceled. She offered instead an eighteen dollar discount on the pills which I accepted. I never received the discount.
When I asked to cancel the order, I was nagged endlessly with more discounts and trial offers. Although it seemed in the end that she agreed to cancel, my request has since been ignored; the order still reads "active" on the website. I have blacklisted Purity Products from my bank account, and plan on changing my debit card number.
2 Updates & Rebuttals
Thomas
Lillington,North Carolina,
USA
Changing debit card # will not stop them.
#2General Comment
Tue, December 15, 2015
You must get your bank involved. Even though you change your debit card # it will still eventually debit your bank account as a recurring draft.
PPResponse
Plainview,New York,
United States of America
Please contact us
#3UPDATE Employee
Fri, March 06, 2015
We want to get to the bottom of this matter immediately. We never randomly ship products to anyone. But unfortunately we don’t have enough information from your post to find the order in question. Please e-mail us at [email protected] with your preferred contact info and someone will be in touch.
