- Report: #1254065
Complaint Review: Purity Products - Internet
-
Author Confirmed
Why?
Purity Products
Internet, USA
Phone:
1-888-769-7873
Web:
purityproducts.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Purity Products They stole $380 in fraudulent charges and refuses to return my money! New York Internet
THis company stole $380 from me! On August 31st, I became aware of 3 fraudulent charges on my credit card from Purity Products. After cancelling the card, I began calling Purity to get the issue resolved. They had an account in my name and have been sending "product" to an address that isn't even mine!
I explained to them that not only did I not order any products, I'm not even able to take any products like theirs due to my disability of Fibromyalgia. I never received anything either.
After 7 hours of being on hold, being bounced around and not receiving any callbacks that were promised (Charles ext. 6814), I finally got a supervisor named Andy on the phone today. He told me that since they can't locate the recorded phone call of the first order, that they could not help me and would not be returning my money.
Can you believe that they want me to provide proof that I didn't order? The burden is on them!
I will not rest until they resolve this issue. I can write reviews all day long.
Jennifer Owens
Cancellation # 19185596 (this is the fraudulent account created in MY NAME)
(((Redacted)))
