- Report: #1075021
Complaint Review: Purity Products - Plainview New York
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Author Not Confirmed
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Purity Products
200 Terminal Drive Plainview, New York, USA
Phone:
1-516-767-1967
Web:
http://www.purityproducts.com/purityEcommerce/control/main
Categories:
Business Rating:
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Purity Products Canceling auto ship is next to impossible Plainview New York
When trying to cancel my auto shippment I found it impossable to cancel online even though I was told on the phone when setting it up I could Manage my auto ship online. So I sent an email and this is what it contained......The highlighted red is my highlight. They must get lots of request to cancel when their stock email tell you to call to cancel. When you call please plan on 30 minutes of your time wasted. Auto answer with machine questions until you finally get a person that I feel ther only job is to change your mind.
if you don't change your mind they look for a reason that they can not cancel it. I may just cancel my CC so I will not have to worry about extra unauthorized charges.
I feel that they are a truely dishonest company with no honor.
The product did nothing foor me but that is always the risk when taking supplements but to have a company in this day and age not let you cancel online stinks of Fraud and Deceit.
Dear Valued Purity Products Customer,
Thank you for your email to Purity Products Customer Care Department. We have received your email, and one of our Customer Care Email Correspondents will be responding to your inquiry shortly. We are committed to responding to all e-mails within 48 hours. Please be advised: If you are e-mailing to cancel your Super Saver Program, please call our Customer Care Department at 1-888-769-7873 (Hours of Operations listed below), as we are unable to process this request via e-mail.
If you would like to review our Helpful Links, we have included them below. Again, we appreciate your business and look forward to serving you. We hope these links may answer your question.
Helpful Links:
Order Status
Frequently Asked Questions
Customer Care Main Page
Purity Products Home Page
About Purity Products
Address and Contact Information:
Purity Products
200 Terminal Drive
Plainview, NY 11803
www.purityproducts.com
24-Hour Order Line: 1-800-769-7873
Customer Care: 1-888-769-7873
Hours of Operation:
Monday-Thursday 9AM-9PM EST
Friday 9AM-7PM EST
Saturday 9AM-5PM EST
Fax: 516-767-1722
Email: [email protected]
IMPORTANT NOTE: Please do not reply to this confirmation email as this was generated by an automated response messaging system.
1 Updates & Rebuttals
Jim
chandler,Arizona,
Absolutely correct
#2Consumer Comment
Fri, November 22, 2013
I've been receiving their product over the last 18 months. Just an fyi, it took me 20 minutes on the phone to cancel, they will not let you cancel online. The method seemed a little shady and underhanded as they would not give me a cancellation number until they pitched me on discounts and other things at least 6 times, I had to persist.
Now I'm questioning the quality of the product as the process has made me uncomfortable with the organization. If the experience felt slimy on this end, what kind of people run the other end.
Some of the complaints I've read said credit card charges continue even after you cancel. I'll post back if that occurs.
