I've commented on other reports on Randall & Richards before, but my current interest is just as a warning to anyone dealing with them: they are felonious.
I dated a 'collector' (for a year) who first worked for 'Surety' in Tucson AZ and then later was picked up by Randall & Richards. This 'collector' had a felony charge for fraud/theft/embezzlement, and yet, had access to peoples' names, addresses, social security numbers and ultimately banking details.
If that doesn't scare you, maybe this next piece of information will: I was present when he casually offered someone (whom he believed to be of the type who might want to purchase such things) the names and addresses and social security numbers of people on their collection register.
Perhaps, in part, this explains why Arizona has the highest number of 'identity thefts'. The place is full of 'Collection agencies' with employees on minimum wage, many of whom (and there were others there I met) who have criminal records. How this is allowed to happen, I don't know.