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  • Report:  #300281

Complaint Review: Razoreye Media Group - Nationwide

Reported By:
- Appleton, Wisconsin,
Submitted:
Updated:

Razoreye Media Group
www.razoreye.com Nationwide, United Kingdom
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Razoreye Media Group is the organization behind Web Detective Pro. This latter organization offered a three day trial for $4.95, so I decided to try it. It was really terrible...very little information available, they just referred you to other sites where you could pay again for information. A real ripoff.

So, I was pleased that I had only signed up for a trial. But, I was not so lucky. Three days later, I got an Internet Invoice for $39.95 for my continuing subscription to this useless service. I complained, but they were able to claim that since I had agreed to their terms and conditions, that they were free to bill me on an ongoing monthly basis until I canceled. And, that further, the first months fee was non-refundable. All this they claim freedom to do since buried in the terms and conditions, is their intent to do so.

I contacted them and have gone around and around with no relief in site. So, I contacted my credit card company and have disputed the billing. I am now writing to sites like this one to warn others of this unscrupulous organization.

Btb27823

Appleton, Wisconsin

U.S.A.


5 Updates & Rebuttals

Kelly Smith

Miami,
Florida,
U.S.A.
Yes please see the wording.

#2UPDATE Employee

Thu, February 21, 2008

Hello again, This was taken from the actual order site: Register Now And You Will Receive Instant Access To All Investigative Resources. Your exclusive Web Detective Pro membership includes: Unlimited Access No restrictions to search results Accurate Reporting Source Direct information Eligibility for exclusive bonus offers Discreet Access to the most respected investigative resource on the Internet Instant access to full database upon purchase After your order has been processed, you will gain instant access to your new Web Detective Pro database. All login information will be sent to you immediately. Please check your email once your order has been confirmed. Had the consumer read the terms and conditions in which he/she had checked during the purchase process or the receipt that is sent after a successful purchase is made he/she would of seen that this membership must be canceled within the 3 day trial period or it would become a recurring monthly membership. I believe that we provide this information in many places for this specific reason. We do not give refunds to people who simply forget to read or to cancel. Thank you.


Kelly Smith

Miami,
Florida,
U.S.A.
Yes please see the wording.

#3UPDATE Employee

Thu, February 21, 2008

Hello again, This was taken from the actual order site: Register Now And You Will Receive Instant Access To All Investigative Resources. Your exclusive Web Detective Pro membership includes: Unlimited Access No restrictions to search results Accurate Reporting Source Direct information Eligibility for exclusive bonus offers Discreet Access to the most respected investigative resource on the Internet Instant access to full database upon purchase After your order has been processed, you will gain instant access to your new Web Detective Pro database. All login information will be sent to you immediately. Please check your email once your order has been confirmed. Had the consumer read the terms and conditions in which he/she had checked during the purchase process or the receipt that is sent after a successful purchase is made he/she would of seen that this membership must be canceled within the 3 day trial period or it would become a recurring monthly membership. I believe that we provide this information in many places for this specific reason. We do not give refunds to people who simply forget to read or to cancel. Thank you.


Kelly Smith

Miami,
Florida,
U.S.A.
Yes please see the wording.

#4UPDATE Employee

Thu, February 21, 2008

Hello again, This was taken from the actual order site: Register Now And You Will Receive Instant Access To All Investigative Resources. Your exclusive Web Detective Pro membership includes: Unlimited Access No restrictions to search results Accurate Reporting Source Direct information Eligibility for exclusive bonus offers Discreet Access to the most respected investigative resource on the Internet Instant access to full database upon purchase After your order has been processed, you will gain instant access to your new Web Detective Pro database. All login information will be sent to you immediately. Please check your email once your order has been confirmed. Had the consumer read the terms and conditions in which he/she had checked during the purchase process or the receipt that is sent after a successful purchase is made he/she would of seen that this membership must be canceled within the 3 day trial period or it would become a recurring monthly membership. I believe that we provide this information in many places for this specific reason. We do not give refunds to people who simply forget to read or to cancel. Thank you.


Btb27823

Appleton,
Wisconsin,
U.S.A.
Listen to the wording

#5Author of original report

Mon, February 04, 2008

You see the Company employee rebuttal and it may sound innocent enough, but read the words carefully. They did not refute anything I said. This organization gives you links to real detective/information sites that actually give you information. Don't know how many of them are scams, but this one sure is. I can Google URL's as well as the next person and don't need to pay anyone $39.95 a month to do so. Incredible that they actually think people will take this without protest! I didn't and you shouldn't either. Best to avoid these guys like the plague. I have been in business for over 30 years and see an increasing trend toward these types of outfits that don't seem to care if they provide a service of any value or not, as long as they make money. What a shame that we have lost our sense of right and wrong. Thanks for a service like this that lets customers reveal anonymous scalawags like this company for what they are, so others don't have to be ripped off.


Kelly Smith

Orcutt,
California,
U.S.A.
All fees and terms are agreed on when purchased.

#6UPDATE Employee

Mon, January 28, 2008

The nature of our service is to provide you with links that may enable you to obtain any particular results you are searching for. We also clearly state on our order site in the Terms & Conditions that you agreed to in order to proceed with your purchase that we cannot guarantee that all records are accurate or available in our database. You also cannot proceed with your purchase unless you tick the box showing that you have read and agreed to these Terms & Conditions. You are welcome to visit the order page again to read these Terms & Conditions if you neglected to do so when you made your order, they are just below the section where you enter all your billing information: https://www.web-detective.com/order.aspx Payment Information Both trial memberships and monthly memberships are recurring memberships. If you don't cancel a trial membership within the 3-day trial period, or a monthly membership before the end of the current month, you will be billed $39.95 for each month that you continue your membership. If you are not satisfied, you can cancel at any time to discontinue the membership and stop the monthly billing immediately; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee. Also on the receipt that is sent out after purchase it states the charge will be $39.95 monthly/indefinitely and last in the confirmation email that is sent out with your access information we state: Please remember that all 3-day trial memberships as well as MONTHLY memberships are recurring in nature and we assume you want to continue using your membership unless otherwise notified. On our order page we clearly outline that "3-day trials recur at $39.95 unless canceled. Monthly memberships recur unless canceled." Not only do we provide all of the above information but we do also provide an email address: [email protected] -we also have a 1-800 number for customers to call. As you can see we do provide ample information about the billing nature of the product you are purchasing as well as many avenues to choose from to cancel within the three day time frame. In order to get charged the $39.95 the cancellation request must be received within the 3 days + the additional 3 days grace period so a total of 6 days are provided to cancel in time. Thank you.

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