Dianna
Herndon,#2Author of original report
Mon, March 29, 2010
I continue to try to get into contact with your representatives for a refund and they still continue not to respond to my phone calls. I really just want my money back. I never want to deal with your company again!
Jonathon Sauzer
Orlando,#3REBUTTAL Owner of company
Thu, December 11, 2008
Hi Dianna, We do offer a money back guarantee pursuant to the terms and conditions of the contract. If you have left messages and were unsuccessful in reaching someone, then I do apologize. RealtyTrade.com does strive for 100% client satisfaction and you having to leave 10 messages with no response is completely unacceptable. If you would like, you can call and speak to Mike Holland @ 1-800-420-9865 x 430 or you can open a trouble ticket here: http://www.realtytrade.com/en/myaccount/client/index.php?cmd=submitticket. Your concerns will be addressed and we will ensure that you are fully satisfied with RealtyTrade. Please reply to my comments and ensure that you notate that we have settled your grievance. Thank you for your message.