- Report: #1323621
Complaint Review: Rebekah Hoskins Nanny Extraordinaire - Chelsea Maine
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Rebekah Hoskins Nanny Extraordinaire
Chelsea, 04330 Maine, USA
Phone:
207-446-8770
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Rebekah Hoskins Nanny Extraordinaire Poor Communication, Unreliable, Arrogant, Babysitter In Maine! Do not negotiate or ask questions about her contract or you'll be denied service! Chelsea Maine
This complaint is in regards to the Daycare Business:
Rebekah Hoskins
Nanny Extraordinaire
207.446.8770 (((REDACTED))) Chelsea, ME 04330
[email protected]
I inquired Rebekah Hoskins about her daycare business. And I tried to negotiate some of the requirements in her contract. She turned me down jabbering about the education level in our state of Maine and didn't think I had money to pay her. She also cancelled a planned appointment we had with less than 2 hours of notice. She requires payment up front, so her excuse to deny me services based on fearing she wouldn't be paid didn't make any sense. I'll let you folks read our email communication and make a more informed choice on hiring this person to watch your children.
ME: Any daycare openings for a 14 month old?
Rebekah Hoskins Nanny Extraordinaire: Our address is (((REDACTED))), Chelsea. If you are available to swing by tomorrow evening by 6, I can make that work.
ME: Okay We'll check it out tomorrow by 6.
Rebekah Hoskins Nanny Extraordinaire: I apologize, this evening is not going to work. I can meet with you and your wife if you'd still like next week sometime. Thank you and sorry for the inconvenience.
ME: She works from 8 to 5 so what is a good time for you? We are meeting 2 babysitters on sunday evening around 6pm, would that work?
Rebekah Hoskins Nanny Extraordinaire: No I'm sorry, I can't do this weekend at all.
ME: Okay... I would say 6pm any night next week works for us... I like Monday.
Rebekah Hoskins Nanny Extraordinaire: Okay, did you look over the contract?
ME: Alright Monday at 6pm then.
Yes I saw the contract... I'd rather give a 2 week notice on cancelling. And then if I don't like the level of care she receives then there won't be any notice in a situation like that. The contract requirements for notice would diminish on a third event... An event for me would be you forgetting to put sunscreen on her and she gets burned, or not buckling her in a swing and I have to make a hospital trip. And then a third event might be if she swallowed some vitamins you left on the floor.... I wouldn't give you a cancellation notice on strike 3. I'd probably just pull her out and say you're out of luck. Also, if she's not acting right after being there, I'm not going to make her go there for 4 more weeks because I need to give notice. There's a lot of reasons to pull her out without notice is what I'm saying.
And I didn't understand the purpose of a 4 week notice for a vacation if we're still paying during that vacation. It's just one less kid and you still get paid whether or not we give notice about a vacation. Unless you did one of those special trips and bought tickets to something 4 weeks in advance. Do you give 4 week notices for special trips? I'd say a 2 weeks heads-up is good enough for me giving notice on vacations and you giving notice on special trips. Sometimes my family is a little more spur of the moment. I don't have a 'normal' job with a schedule. My job is day by day.
Then the part where it says 'after 48 hours of antibiotics have been administered'.... So if she's sick she can't return for 2 days? I may or may not administer any medicine to her depending on what the problem might be.
Are we allowed to hang out for 15, 20 minutes to play with our kid and adjust her, or pop in to say hello to them? Not to turn daycare into a squatters location for the entire day or anything. But if my wife wants to swing by during her lunch hour to see our daughter, she can do so?
Can you be reached during the day while you have her? Say I take a break at work and want to check in on what's going on? Understandingly you may be in the middle of 2 diaper changes at the same time and can't answer right away.
Is there a webcam we could log into to watch her during the day?
Is there a trial period for us where we won't have to give notification of cancelling? I don't want to lock in and then not like what's happening and have to ride it out for an entire month. I'd say a 3 or 4 week trial would be good.
Rebekah Hoskins Nanny Extraordinaire: Thank you for your questions. Like I said on the phone, I am not Magic Years or the YMCA nor do I have any interest in being either. I come from an experienced center in Colorado and the educational level there is much higher than here in Maine, therefore my standards and expectations of the children and parents are higher. With this being said, my contract is as is, take it or leave it. I will not modify it.
I require immunization records and I do not provide care for sick children because I have other children and my own to take into consideration, I will not compromise on that level at all.
Yes, you or your wife could call/text/check in at any time throughout the day and I will pick up/answer as time allows.
There are no webcams or live feeds available. Again, this is my private home, not a center.
Because you keep stating that your work is so unreliable, I'm not confident that I will get paid. I have a family to help provide for therefore I need reliable income.
With all of this said, I do not believe that your family and my care will be a good fit. There is no need for your family to come on Monday, I will not be accepting your child into my care.
Thank you for your time and interest.
ME: I have a bachelor's degree and I make 6 figures working 10 months out of the year. I work on movies and tv shows, though it's a job that doesn't require a degree. I work in NYC. And I only need to work 4 months out of the year to maintain health insurance. I choose a lot of days off and travel the 370 miles to and from work. You require payment ahead of time, I'm not sure why there is a fear of not getting paid. I have the same high expectations of the babysitters for my daughter.
It's fine if you don't want to change your contract. I was just looking forward to a trial period. Running a business means you're going to run into constructive criticism and hear people's opinions. You cut me off as a customer not knowing anything about me based on the questions I asked.
It's hard having so much free time and choosing to lock my daughter into a daycare 5 days a week when I'm here available to watch her. So I can't decide between full time and part time. I might choose to work 2 days or 14 days straight. It's completely up to me. I went full time and lived in NYC and to recieve the same standard of living that I enjoy here, I have to spend a lot more of my income. And I don't enjoy working to live life.
Have fun with the rest of the uneducated folks you call Mainers/customers. Looking forward to posting this conversation or my review about your business. The smart ones will probably read it.
Rebekah Hoskins Nanny Extraordinaire: You can feel free to post what you please. I do not need to explain how I decide to choose my clientele. Thank you
ME: It's America, I can post whatever I want. Thanks for your permission though.
It's crappy customer service. You booked an appointment with me and backed out less than 2 hours before it was suppose to happen. That's poor reliability for new customers. These high standards that you have go out the window and it's obviously not a two way street. You expect more from customers than you give us.
You lost a good reliable customer because I let you know my work schedule wasn't normal. You had no idea what my income was. You require payment ahead of services provided. Therefore it was just an excuse you made up.
I think you should go back to winter park and get some more training at grandkids daycare and maybe get another degree for yourself from a real school. Because you obviously don't have any skills on handling business situations. You deny anyone that questions your contract and wants to negotiate? Are you kidding me? I don't need you to explain anything to me. I can already see that you're not capable of choosing any good clientele.
Smart people don't negotiate only stupid people do? What were you trying to say to me? Because that's what I heard when you started talking about education.
The thing I enjoy about sites like ripoff report, pissed consumer, complaints board , planet feedback, and measured up; is that this conversation lives on forever. Anyone who googles your name and address and daycare will see how you treat people. It's lame. Don't tell any of us why you did what you did. I don't care. You're business is still in it's infancy and maybe you'll snap out of arrogant-I've-been-to-Colorado-crap later on down the line. And you'll actually respond to questions when someone is worried about putting their daughter in the hands of stranger.
Piece of advice for ya... Customers often care less about the original customer service experience than the attempts the business takes to make up for it. You're obviously not trying to do crap about my experience. So to hell with you and your business. And you have the world's greatest day. Okay!?
Good Bye.1 Updates & Rebuttals
InterestedNanny
Austin,Texas,
USA
Right to refuse service
#2General Comment
Tue, October 18, 2016
I am a nanny, and was a longtime a daycare employee, as well as a previous in home daycare oporator. I also was a customer of in home and corporate daycare, I fully read the gentleman's complaint. As a parent, and likely a parent if his first child, i could see his trepidation. He sounded just like a first time daycare parent,i can empathize, but i know what its like to deal with this sort of parent. As a daycare teacher, it is difficult to express to this parent that if he would just relax and go to work, his child would much easier adjust to care, This dad sent up many red flags. I would have sent him down the road, too. It's unfortunate that she needed to reschedule at first and that she realized so late that he was a poor customer prospect, but probably best they never did business together. Move on, keep striving for the best for each of your families.
