Todd
Lawrenceville,#2Consumer Comment
Tue, June 10, 2008
I have had the same problem. I made a significant investment in a play system and I have been extremely disappointed in the squirrel damage. I could have bought a much cheaper system made out of pressure treated pine and avoided the squirrel damage.
Daniel
Cedar Rapids,#3Consumer Comment
Fri, June 23, 2006
Warrantys are to protect against factory defect, wether it be in the manufacuring or materials. To expect a company to pay for you having problems with animals chewing on something is ludicrus. That is like expecting ford to replace your car because you wrecked it. You have a responsibility to care for your possessions. If you do not do so, this is not the company's fault..
Tim
Omaha,#4UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,#5UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,#6UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Tim
Omaha,#7UPDATE EX-employee responds
Fri, June 23, 2006
Honestly, and please don't take this the wrong way, but I don't think you have a leg to stand on. Neither the manufacturer nor the distributor can be held liable due to the fact that an animal damaged the equipment after you took ownership of it. If a pet urinated on your carpet, would you expect the carpet company to replace it for you? I would suggest that you do a couple of things. First of all, I would reread the warranty information that Rainbow makes available in the back of every one of their catalogs. You'll see that it clearly states that the warranty covers defects in material and workmanship. An animal damaging the playset is not a defect. It's vandalism (admittedly not by you, but vandalism nonetheless). They have no obligation to repair or replace the equipment for you. They're simply not at fault. My second suggestion would be to get back in touch with your local Rainbow dealer, but this time approach them in a more reasonable posture. Explain that you would like to come to an agreeable solution to the problem. When I managed the sales department at Rainbow's Omaha store, I'd have offered to replace the damaged pieces for you at cost, plus labor. Perhaps your local dealer would see that as a workable compromise.
Robin
Santa Rosa,#8Consumer Comment
Thu, June 08, 2006
I understand your frustration, but a squirrel problem is not indicative of a product failure that would warrant replacement on their dime. You *do* assume a certain amount of responsibility to maintain your property, that's just common sense and typical in most warranty situations. And why would anyone spend $3k on a Rainbow System that you can buy at Costco for $900 (delivered) that carries the same warranty? I don't get it!