Nikki
Coconut Creek,#2Consumer Comment
Mon, March 23, 2009
Back in the old days, when customer service was important to the banks, the rule was as long as it is not your fault, the bank would refund the OD fees. Now, the rule is they will only refund the OD fees if it was a banking error that caused the fees. Allied Semiconductor made the error, therefore the bank does not have to refund the fees (but wait, read below) This is the rule of almost all banks, not just Regions. And, yes, it's one of those ridiculous rules to help them steal your money. To those of you who are going to inform me that it is not a ridiculous rule, sure it is. Anyone with any common sense would agree that if a company took money out of your account in error, and that caused OD fees, the bank should refund the OD fees. I know, you're going to say, "But it's not the bank's fault". That's just horseshit. It sure is the bank's fault. They paid Allied with no authorization from you. If Allied was able to take money out of your account with no authorization, and your bank allowed it (bank error), why can't your bank just take your OD fees right out of Allied Semiconductor's account with no authorization if they believe it's Allied's responsibility to pay those fees?
Jim
Anaheim,#3Consumer Comment
Mon, March 23, 2009
All of this points to the fault of the company that charged your card twice, and not the fault of the bank. The bank received authorization to charge your account and this authorization would have come from you. Now, you obviously didn't ask for the second charge to be authorized, yet the bank would not have known this unless you protested. You need to go after the company that did this to you - go after them legally and don't stop until thy cover your OD charges, or at least they come to some amicable agreement with you. Best of luck.
Tbc11827
Whiteland,#4Consumer Comment
Sun, March 22, 2009
The bottom line here is that region is not responsible for the charge coming through incorrectly. The company that sent it through is responsible and Regions is correct in not refunding your money. The company that sent the charge through to your account is responsible and they need to reimburse you for those charges. I would certainly threaten legal action to this company in writing with a return receipt that you know they received it. I would also reference the law firm you are willing to use to fight them on this charge. Regions just processed this transaction or transactions as if it was authorized , until of course you told them it wasn't. The other thing you could do it file fraud charges against this 3rd party company and close out your account and open another account. This would also let regions know that you believe it is fraud as they have your account number and should not have it. Regions may than waive the fees as it is due to fraud. However, if you don't take this measure it is not regions fault and nor yours it is the company who processed the charges incorrectly on your account.