Complaint Review: REI Holdings TRUSTED Business | REI Holdings Verified Safe™ …businesses consumers can trust. REI Holdings specializes in providing individual investors access to the tax lien inventory that was originally locked up by institutional investors. They are an exclusive resource small cap and individual investors trust for Tax Lien and Tax Deed purchases. REI Holdings goal is to help their clients succeed with their real estate investing so that they will work with them again and again. - Internet

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to REI Holdings for its full commitment to quality customer service.

Ripoff Report's discussions with REI Holdings have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. REI Holdings listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Hello! My Name is Edward Stewart and I am the Founder and President of REI Holdings. I would like to personally thank you for taking the time to review REI Holdings. We are constantly trying to improve and your honest feedback is essential to this process. We deeply value your business and our relationship with our clients and do everything we can to make sure our client’s needs are satisfied.

REI Holdings employs experienced and certified tax lien investment professionals to help guide our clients through the complex world of real estate tax lien investing. When you speak to one of our portfolio managers you can rest assured knowing that the person on the phone is drawing from a deep well of tax lien investment experience.

And technology. From their custom built tax lien portfolio management software, to implementing high end customer engagement tools like Zendesk. REI Holdings has demonstrated their belief that taking care of clients is the best strategy for long term business. Their industry exclusive Buy Back Guarantee is one more way REI Holdings stands out from the competition.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Josh Carr during an interview with REI Holdings

REI Holdings works in tandem with Josh Carr's other companies to purchase tax liens on properties. Josh Carr stated the following about his company REI Holdings, "most of these clients are coming to learn about a very specific real estate investment strategies which are investing in tax liens. It can be very hard to find tax liens and buy them from...the government sells the tax liens but they are very popular. So for our clients to buy the tax liens it can be very difficult to acquire tax liens. They get the training to do it and then they have all been sold. So what REI does is they buy large portfolios of tax liens from big sellers. REI will negotiate with Hedge Funds and banks for the tax liens which they will split up and sell to individual investors. So when someone is buying from REI they are buying a physical tax lien on a property. It is like buying a bond or something."

Leads for REI Holdings are primarily obtained through referrals. Mr. Carr proceeded to explain the sales and services process, "there are no online sales they have to speak to a sales representative. So we call those portfolio advisers. So they would get on the phone with the portfolio adviser and the adviser would send them lists of what tax liens are available based on their budget and their requirements and then the client would select which of those tax liens they would like to purchase. After they purchase this we work to transfer it to their name. It is almost like closing a title on a car."



CUSTOMER CARE & COMPLAINT RESOLUTION – REI HOLDINGS

Mr. Carr was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed the following, "so if someone is unhappy with their purchase we have a resolutions process they have to go through and fill out a form on the website. We have customer service departments that can help them." He additionally stated, "if they are not satisfied with any of the customer service we have them fill out a resolutions form and attorneys will dig in and see what is going on. Because it is a transaction in real estate and they are actually taking physical ownership of an asset it is a little bit different than just giving a refund if they are not satisfied. They would have to transfer the asset back to REI if we are going to give them a refund or we can help them sell the asset or other things like that. It is a little bit rare but we do have people that have some situations come and they need to get out of a position or do something like that. In some instance, we will buy the product back and sell it or we give them extra support or we help them sell it. We will refer them to the correct person and get all the pieces in place."

When asked to comment on complaints posted on Ripoff Report's website Mr. Carr stated the following, "so the hard thing about REI and Tax Liens which both have complaints is that most of the complaints have nothing to do with us it is the company that licensed that brand from us has a complaint. The client wasn’t taken care of or they did not receive their refund and they weren’t treated well and they lump us in. They say I bought this from Success Formula and Success Formula ripped me off. Most of them we cannot do anything as we did not take the money and they call into us and they want Success Formula to give them a refund. Those are what is difficult about those complaints. They like our product and are happy with the service but they wish they had gotten a refund or treated differently by someone else. I believe there is one on Tax Buyers I think all of the ones for Tax Buyers they just mentioned us and complained about another company. The only claim that is on REI that is an actual REI complaint and is not looped in with another company. With that complaint, they were given a full refund and the problem was resolved but they never updated the claim on Ripoff Report. That customer was taken care of and we reached a resolution they were happy with." Additionally, it should be noted that REI Holdings is registered with the BBB, National Tax Lien, and are applying for ERSP accreditation.

In order to ensure that clients are receiving the best experience, possible REI Holdings is dedicated to providing clear expectations and communication with their clients. Mr. Carr stated the following, "We are always changing and improving. We just hired someone to do Quality Control for the phone calls. They are doing monitoring and training. There are always processes improvements that can make sure clients are taken care of. We are always updating/Improving our training material and website. Sometimes you get a bad egg and we have to terminate an employee for bad customer service. We have a lot of controls in place where we watch and monitor for things like that already and I think that's why we don't have many complaints. We added more customer service agents and the quality control to ensure the people on the phone really know what they are talking about and we have done everything we can to make sure the website is up to date so they feel valued and not a bait and switch."

REI Holdings is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Carr stated the following, "I like the way Ripoff Report does it. They let us have a dialog with the customer, unlike the BBB. You may have a customer who never calls in to give the company a chance to resolve it. BBB does guilty until proven innocent. ROR can help us help the client it is an extension of customer service. We know it’s good for business to have a good reputation and they are like a mediator."



REI HOLDINGS - STATEMENT FROM THE FOUNDER AND PRESIDENT - EDWARD STEWART

" REI Holdings is the premier resource for Tax Lien Investors nationwide. Simply put no other company has trained more investors or helped their clients aquire more Tax Delinquent property than REI Holdings.”

REI Holdings focus on building an individualized custom portfolio for each client based on their needs and desires has been paramount to our success and the happiness of our clients.

REI Holdings's team is very confident in their ability to help clients succeed. REI Holdings takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "REI Holdings is a great place to work. There is opportunity for growth and a family environment that encourages collaboration between employees. Employee's are responsible for most of the ongoing improvements in the organization and many of their most popular innovations are based on employee suggestions. "

Ripoff Report was pleased to learn that REI Holdings's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM REI HOLDINGS

REI Holdings recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, REI Holdings has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Edward Stewart, Ripoff Report is convinced that REI Holdings is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that REI Holdings meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program, they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can ensure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-------------------------------------------------------------------------------

Rules of Renovation REI Holdings Internet

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them. The Review below should be ignored. 

NOW TO THE ORIGINAL REPORT THAT WAS FILED

---------------------------------------------------------------------

I was attending a rules of renovation seminar in Greensboro NC, this morning when about an hour into the lecture I was asked to step out by the host. Upon exiting the conference room, the 1st question I was asked was, "Mrs Blocker, where is your husband today?". When I asked why, the response was, "I would like to know where your husband is and why he is not in attendance today." First of all, I'm sure that standard business conduct is universal. I do not know this man; this is my 1st interaction with him. I find this question highly inappropriate. I told him it was not his concern and asked for the reason for his questions. He then asked, "why is your energy negative?". My answer was clear; I drove 2 hours with my family, ( my husband and 2 small children), who are also at the hotel, to attend this event, (which I had discussed with the woman who checked me in 1 hour prior), only to be pulled out of the lecture and questioned about my personal business. He then asked 2 more times why my energy was negative, to which my response was the same l. At this point I became very agitated. He continued to ask me personal quesrions and became very derogatory. When the conversation became an argument, I asked for a refund. At that point we walked together to the hotel front desk. He then attempted to have me removed from the property but was denied. He also called the police and was told the call was frivolous and unnecessary. Not only was your representative disrespectful, condescending and derogatory, but he also attempted to intimidate and humiliate me in public. In addition to the unnecessary ordeal, I was also denied a refund of the $2000.00 attendance fee that I paid to attend this lecture. This horrendous embarrassment could have been avoided had your representative exercised the slightest bit of tact, rapport, or common decency. I certainly hope you do not condone this type of behavior from your representatives.