Rejuve Med-Spa
Dallas,#2REBUTTAL Owner of company
Fri, December 21, 2012
Rejuve Med-Spa's first and foremost concern is for the safety and satisfaction of its clients. We have been in business for 7 years and have treated thousands of clients without a single negative medical incident. We will NOT take on a client if we feel that the procedure is unsafe for the client OR if we feel that the client is not going to be happy with the results after the procedure.
Ms. Neerali Mehta came to Rejuve Med-Spa for a Laser Lipo consultation for her arms on Thursday 12/6 at 5pm. She was in a major hurry to get the procedure done as she was leaving for India very soon. SHE WAS TOLD DURING THE CONSULTATION THAT BECAUSE OF HER RUSHED SCHEDULE, THE DOCTOR WOULD NOT BE ABLE TO EXAMINE HER UNTIL THE DAY OF THE PROCEDURE. NOTE THAT SHE NEVER VOICED THIS AS A CONCERN AND ACCEPTED THIS CONDITION. SHE ARRIVED FOR THE PROCEDURE KNOWING THAT SHE HAD NOT YET BEEN SEEN BY THE DOCTOR.
On the day of the procedure, the doctor examined Ms. Mehta and informed her that because of her large size, she would not get good results and hence he did not feel right in doing the procedure and taking her money. Ms. Mehta was so desperate to get the procedure that she was willing to sign a release accepting the fact that the results would not be optimum. The doctor could have easily covered himself and Rejuve Med-Spa with such a release and done the procedure to make some money however that is NOT the principle on which Rejuve operates!
Ms. Mehta's entire fee was refunded to her.
I, as the owner of Rejuve Med-Spa, spent over 90 minutes talking to Ms. Mehta explaining to her that I was turning away business during these hard economic times but that it was morally and ethically the right thing to do.
I am sorry that Ms. Mehta is upset at Rejuve because we first thought about her safety and satisfaction and second about our bank account!