- Report: #926525
Complaint Review: Reliant Energy - Internet
Reported By:
laura -
katy, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Reliant Energy
Internet, United States of America
Phone:
7132077777
Web:
www.reliantenergy.com
Categories:
Business Rating:
(0)
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Reliant Energy Worst Electric Company Ever! Internet
I have had a few electric providers in the last 6 years and this is by FAR the worst! I went with reliant because the rates I found online beat the other competitors. I wish I had read the previous reviews before enrolling in a 2 year contract...
I signed up online entering the address, for connection on 6/22 which was the closing date for the house. The closing then got delayed a week, and when we came in the house on 6/28 the power still wasn't on. We called reliant and they said their computer says its on since 6/22, but we will send out a tech to look at the meter within 2-3 hours. The tech came and left, without leaving a note or even knocking on the door.
We called Reliant again after about 6 hours when the power still wasn't on, again they said the computer says the meter is running and its connected. Took about an hour before they realized that the meter that is connected is for the sewer lift station next to the property, and the actual house they put an "A" at the end to tell the difference between the two.
I then spoke to two reps who told me that they will put in a service ticket and I will not be responsible for charges to the lift station since that belongs to Harris Co. Mud. I checked online and charges were still on my account along with a new charge for $64 for connection and service fees for the lift station. I called again only to be told, they would put in a new service request and I would not be responsible for charges.
I received a bill in the mail on 8/6 stating that it is due for 8/13 for the lift station, called back 3 times spoke to one rep and two "supervisors" to be told that the issue has been reviewed by two departments and it was not their error, and I should have called to set up service instead of doing it online and this wouldn't have happened...if you dont recommend doing the online set up due to probability of errors, then why is it available???
Needless to say I will never be going with reliant energy again, the discount in rate isn't worth the 10+ hours I've spent on the phone with them over the last month!
I signed up online entering the address, for connection on 6/22 which was the closing date for the house. The closing then got delayed a week, and when we came in the house on 6/28 the power still wasn't on. We called reliant and they said their computer says its on since 6/22, but we will send out a tech to look at the meter within 2-3 hours. The tech came and left, without leaving a note or even knocking on the door.
We called Reliant again after about 6 hours when the power still wasn't on, again they said the computer says the meter is running and its connected. Took about an hour before they realized that the meter that is connected is for the sewer lift station next to the property, and the actual house they put an "A" at the end to tell the difference between the two.
I then spoke to two reps who told me that they will put in a service ticket and I will not be responsible for charges to the lift station since that belongs to Harris Co. Mud. I checked online and charges were still on my account along with a new charge for $64 for connection and service fees for the lift station. I called again only to be told, they would put in a new service request and I would not be responsible for charges.
I received a bill in the mail on 8/6 stating that it is due for 8/13 for the lift station, called back 3 times spoke to one rep and two "supervisors" to be told that the issue has been reviewed by two departments and it was not their error, and I should have called to set up service instead of doing it online and this wouldn't have happened...if you dont recommend doing the online set up due to probability of errors, then why is it available???
Needless to say I will never be going with reliant energy again, the discount in rate isn't worth the 10+ hours I've spent on the phone with them over the last month!
1 Updates & Rebuttals
laurabean31
United States of AmericaFiled Complaint
#2Author of original report
Fri, August 24, 2012
After I wrote this review, I decided to go to BBB and file a complaint against Reliant. Reliant has an A+ rating with the BBB, but the majority of the 300+ complaints that have been filed within the last 12 months had been solved to the satisfaction of the consumer.
I filed the compaint on 8/13 and about two weeks later I received a call from Reliants "escalated" department. She stated that the fee could be either credited to my account or a check could be cut, whichever I would prefer but a check would take longer. The rep on the line made no comment as to why they FINALLY decided to refund the fee, or made any apology for the inconvienience...but never the less, I finally got my money back :)
