- Report: #846921
Complaint Review: ReMax Southern Africa/ Rainer Kloos - Cape Town Nationwide
Reported By:
Gavin Hurlimann -
Ruschlikon, Other, Switzerland
Submitted:
Updated:
-
Author Not Confirmed
Why?
ReMax Southern Africa/ Rainer Kloos
76 Kloof Street, 8001, South Africa Cape Town, 8001 Nationwide, United States of America
Phone:
+27 21 423 4488
Web:
www.remax.co.za
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ReMax Southern Africa/ Rainer Kloos A scam to ripoff unsuspecting foreign tourists in Houtbay/Cape Town, South Africa Cape Town, Nationwide
I am unhappy with the service I receivedComplaint description:The official website of Remax real estate company advertised a 3 bedroom FULLY furnished apartment with 4 garages for 21500.00 rand a month
When we arrived there where only 2 bedrooms and 2 garages and very far from FULLY furnished. e.g. The refrigerators didn't work,no microwave,no vacuum cleaner,no toilet seat and kept running. No television, all air conditioners were broken,the hand rail had a 1 meter gap which my 3 year old nearly fell through,the garage door opener caught on fire the 1st day, the washing machine tripped the house every time. the apartment was also disgustingly unhygienic and had not been cleaned at all.
The agent Rainer Kloos had assured me it was fully furnished and as the Remax ad had stated, stressing me out for a 43000.- rand deposit before we arrived as there were people lining up to rent it, plus the first months rent of 21500.00 rand. I made myself clear that Rainer Kloos and Remax Hout Bay had misleading and deceitful advertising and that I wanted to cancel.
We left after 10 days as it was unbearable and dangerous. Now when I asked about my deposit Rainer Kloos suggested that they had done everything correctly and will be keeping my deposit as that was their COMMISSION which they would of earned. I can't believe that a 10 day stay in such a place can cost me 64500.00 rand and i have no rights.
Its exactly this behavior of the Cape Town real estate agents and landlords that destroy I wonderful regions reputation nationally and internationally. My wife is Swiss and this will be given to the Swiss and German press when we finally get home. good bye Cape Town. I do have photographic proof....Solution selected: I would like you to refund
When we arrived there where only 2 bedrooms and 2 garages and very far from FULLY furnished. e.g. The refrigerators didn't work,no microwave,no vacuum cleaner,no toilet seat and kept running. No television, all air conditioners were broken,the hand rail had a 1 meter gap which my 3 year old nearly fell through,the garage door opener caught on fire the 1st day, the washing machine tripped the house every time. the apartment was also disgustingly unhygienic and had not been cleaned at all.
The agent Rainer Kloos had assured me it was fully furnished and as the Remax ad had stated, stressing me out for a 43000.- rand deposit before we arrived as there were people lining up to rent it, plus the first months rent of 21500.00 rand. I made myself clear that Rainer Kloos and Remax Hout Bay had misleading and deceitful advertising and that I wanted to cancel.
We left after 10 days as it was unbearable and dangerous. Now when I asked about my deposit Rainer Kloos suggested that they had done everything correctly and will be keeping my deposit as that was their COMMISSION which they would of earned. I can't believe that a 10 day stay in such a place can cost me 64500.00 rand and i have no rights.
Its exactly this behavior of the Cape Town real estate agents and landlords that destroy I wonderful regions reputation nationally and internationally. My wife is Swiss and this will be given to the Swiss and German press when we finally get home. good bye Cape Town. I do have photographic proof....Solution selected: I would like you to refund
