- Report: #1333368
Complaint Review: Renew Eye Serum & Renew Derma Cream - Internet
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Renew Eye Serum & Renew Derma Cream
Internet, USA
Phone:
8774994405
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Renew Eye Serum & Renew Derma Cream Dual eye serum/ face cream "risk free" trial offer unknown Internet
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I followed an ad for a "free trial" eye serum and face cream and was taken to a site that said these "anti-aging" products took years off of your face....a "face lift" in a jar. The eye cream was $6.98 a 10 day sample. The face cream also a very small trial sample...$6.95.
14 days later, I have used the cream for all of 8 days, and I recieved an insufficient funds text from my bank. I found a surprise charge of $87.47 pending at my bank. I called and the rep told me the terms and conditions (which were hidden) stated that I had 10 days from the date the order was placed to cancel and return the product and get a refund. As such, the terms charge an exorbitant fee on top of the fees already charged, thus bringing the total to over $100 for these two tiny amounts of product...which I thought were free samples!!!
The representative first stated that they did not give refunds, and that the product actually costs that much, but I passed the trial date. Then, after challenging the fact that the "terms and conditions" were hidden, and thus designed to scam people out of their hard-earned money, she offered a 35% refund.
This is clearly a very big SCAM. The product does not make you look 20 years younger. I can't see any difference, except my skin is softer from moisturizing daily, which I do not normally do. But of course, I've only been given a 10 day trial, and only about 7 to use the product.
I am disputing this fee, but from the looks of some of the other reports here, this company is calling itself by other names, charging similar fees, and ripping others off all over the U.S.
What's worse is I can't even find the original web site, nor does the company name/address or website appear on the packing slip that came with the product. This is clearly another way they avoid prosecution of scamming.
1 Updates & Rebuttals
Smartspaysoff
Draper,Utah,
USA
Be Smart
#2General Comment
Thu, October 20, 2016
I have ordered from this company in the past and found myself in the very same situation.
They refused to cancel my so called "subscription"to their product each month in. The company used the excuse that it hasn't been 14 days into the trail period for the product therefore I couldn't cancel and to call back on the 14th day only of the trail to cancel. I wanted to cancel when I called and the companies representative reply was "It will cost you an additional $9.98 for restocking the returned product as well as the $6.90 shipping."
And the company wanted my credit card information to charge all this first up front before they would redund me my $4.99 I spent on the product. (product was to be a free sample with the $4.99 shipping fee.) Well I'm keeping the product because now I'm stuck with it.
But the light in this rebuttal is: I did how ever order my product with a prepaid visa card with a limit on it so in the future they can not charge any future products to me. I did cancel my "subscription" of this product from this company but the person on the phone said it was no guarantee that the "subscription for the product" would be canceled.
Well I look at it this way. If this company sends the product that I canceled I'll just send it back. They won't get paid for it by me.
This company is a third party distrubition network that sells products from a master warehouse that is owned - by- another company who has a contract for distrubustion -yet-from another company who owns the product. (That's why there is no company logo on the product or it's place of origin.)
So a word to the "online shoppers" like me. Use a prepaid Visa Card for all online purchases.
You can purchase these cards in different cash-accounts just enough to cover what every you order online.
Be-Smart
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