Jessie
Nevada,#2Author of original report
Tue, October 02, 2012
You obviously know nothing about being a Christian and it would be good for you to learn. I don't waste my time lying about stuff especially like this. The dealership is the one that said the bank would only finance us with a warranty! Bogus yeah I thought so too, but that is what the finance guys told us was required for us to buy the car. And how do you figure we are trying to get money I'm not sueing them! I am merely warning other consumers of the experience we had with them, and as far as poor credit goes a ton of people have it now in this economy so you are speaking to the general population. Don't judge people you don't know. As far as I am concerned your "opinion" means nothing, as long as other consumers are fair warned of the experience they may have there, especially with less desireable credit; than I have acheived my goal on Rip Off Report!
Darrell Seach
Altamonte Springs,#3Consumer Comment
Mon, October 01, 2012
Maybe you are confusing who you spoke with. There is NO legitimate bank or finance company that would tell a customer they HAVE to buy a warranty. Is it a good idea, sure as long as it's a reputable warranty company, but there is no way any bank told you that it was neccesary to buy a warranty. If they did, you need to report the bank to this sight as well as the attorney generals office. btw, as far as being "Christian", I've meet quite a few who will lie through their teeth to make an extra dollar. I'm NOT calling you a liar, merely pointing out a FACT that "honesty" has nothing to do with what church you go to.
Jessie
Nevada,#4Author of original report
Thu, February 23, 2012
Had they told us upfront they fees would have been added that would have been a different story it would have been our choice to accept the fees by purchasing the vehicle we were not given that choice. As far as being told we had to add the warranty because the mileage was high, that IS TRUE, I am a Christian and I have no reason to lie. My sister had problems with them in the past I just figured after a few years things would have been different but they weren't. The salesman we dealt with, Pete he is awesome and I would buy a car from him in the future as long as he didn't work for Dolan! When The Owner called he was very rude and made the experience worse for us, had he handled things differently there would be no Rip Off Report from us anyway.
Darrell Seach
Altamonte Springs,#5Consumer Suggestion
Wed, February 22, 2012
It sounds like what happened to you is actually very common in sub-prime financing. I have over 20 years in the business and I am not and have never been employed by Tommy Dolan. I do, however, know a lot of the people who are and have worked for him and most of them are very honest people. I do not know the conversations you had with the "manager" but I do know that if you have bad credit, ALL banks and finance companies charge acquisition fees. These fees can range from less then a hundred dollars to literally THOUSANDS of dollars. Did the bank lie when they said the dealer can't charge this fee? NO, however, what they didn't tell you was that the dealer does not have to honor any special pricing if there are bank fees involved. I personally make it very clear to anyone who has bad credit that whatever fee the bank charges to process that loan, it will be added to the price of the vehicle. If i'm selling a car at an internet price that only might have a few hundred dollars of profit, I am not going to lose money because of YOUR credit. This problem generally arises when salesman are to weak to just tell the customer upfront that special advertised prices are for CASH or EXCELLENT credit buyers. Your story starts to lose credibility when you state that a bank told you the vehicle had too many miles and HAD to have a warranty to purchase the contract. No bank can force ANYONE to purchase a warranty to purchase a vehicle, that is completely illegal and any finance guy that's still using that tactic would be fired at most stores.