Renovationexperts
Dartmouth,#2UPDATE Employee
Fri, January 11, 2008
RenovationExperts/Leads.com receives a request from a homeowner via the internet or telephone looking for contractors in their area to complete their home improvement project. Once we have received their contact information and project details, it is sent out to our network of contractors who then have the chance to accept the project if it looks like something they are interested in bidding on. We book up to four contractors per job. In the meantime, a team of Openers attempts to call each project we receive to verify the details and contact information given to us. Once we have spoken with the homeowner, we re-send the lead with any updated information we get from them. Therefore, contractors can and will get the same project twice and a few days old, but with updated details from the homeowner. In the lead referral business, it is a first come, first serve industry and a number of our homeowners are looking to have their project completed within the first few days of submitting their project, so our contractors have to be able to attempt to contact the homeowners as soon as they get the contact information. There are times a homeowner will accept a bid from the first contractor they speak with, even though we recommend they talk to between three and four contractors. We cannot guarantee that the homeowner won't look through the YellowPages to find more contractors. In this particular case, the contractor was charged for the first month of service, in which they received seven leads but the contractor did not feel that this was a sufficient amount for the price paid. It was decided between the contractor and area rep that the contractor would receive the service for free until they were satisfied. After one year of free service and 40 leads, the area rep tried contacting the contractor to re-evaluate the pricing, to no avail. The account was then terminated until five months later when a new contract was signed at a new price-point - $180. In those two months, this contractor accepted 20 leads. Each contract signed by a contractor states that we must have 30 days' written notice of cancellation. If a contractor decides to cancel part-way through an invoice period, the following invoice is prorated to reflect the length of the next invoice, their service continues until those 30 days have expired.