- Report: #855844
Complaint Review: Rent-A-Center - Richlands Virginia
Reported By:
heather -
Bradshaw, West Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rent-A-Center
Front Street Richlands, Virginia, United States of America
Phone:
275-596-9137
Web:
www.rac.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rent-A-Center Harassing and Unlawful Contact Richlands, Virginia
Rent-A-Center would call several days before my payments were due. I always made my payments up 2-3 months in advance and they would still call me and remind me my payments were due. Considering that I have given them thousands of dollars since August, 2011 you'd think they would realize that I knew that my payments were due. I was only late on this one payment by just days and I was going to pay the account off. They called me on Wed. (I was going to pay off my account on Thurs). I informed the manager that I was waiting on my money and that I would pay off the account the next day. He said he couldn't wait until the next morning (it was about 6:30p.m.). We ended the call and 5 min. later, he called back and my husband answered. At that time, he told my husband that he had stolen property (the account was in my name only). The next day, he had a doctor's appointment. They called while we were gone and when he didn't get an answer at my house, he called my aunt and told her that I was stealing and hiding from him. She was not on my account, either. She informed him that I was not at home because of doctor's appointments and he pretty much told her she was lying. I called Rent-A-Center Thurs. morning and told him that I intended to pay off my account and the manager said he didn't want my money, he wanted the items returned. (I owed them about $2,400). I told him to come and get the stuff and I went somewhere else and bought a brand new living room set for half of the price rent a center was charging me.
2 Updates & Rebuttals
RAChelp
USAI work at RAC...
#2UPDATE Employee
Tue, March 20, 2012
Hi Heather, I work at RAC and Im very sorry to read about your experience with one of our stores in Virginia. I know that we want to make customers experiences with us completely worry-free; that's why we don't require a deposit or a credit check, and we make sure the agreed-upon payment plan fits your needs. However, we do require that customers make payments on time. That said, we want to make this work for you so please dont hesitate to call Customer Care at 1-800-422-8186 and let them know what happened. I know its one more step to take, but giving Customer Care your feedback is the best way for specific issues to be addressed.
Robert
Irvine,California,
U.S.A.
What is the whole story?
#3Consumer Comment
Mon, March 19, 2012
You know it is a good idea that when you write a "RipOff Report" that you at least try to keep your story straight from one sentence to another.
I always made my payments up 2-3 months in advance and they would still call me and remind me my payments were due..... I was only late on this one payment by just days and I was going to pay the account off.
- You can't both ALWAYS pay your account 2-3 months in advance, and late by just days. This makes one wonder what the whole story is.
