Complaint Review: Renton Honda - Renton Washington

I am reading this retarded rebuttal and this person goes from talking about the subject at hand to attacking the person personal life... Man, can you just stick to talking about the subject matter.  They obviously made a lot of mistakes relating to this purchase and are now paying the price.  

So shut up about people have babies without being married no one wants to be judged today. You might be married and if you are, you might not even be happy but you will stay so you can keep up the falsehoods... Lets talk about cars people...

Actually, the truth is - you don't know anything about me.. and you MUST care because you took time out of your schedule to write another unwarranted and boring response.. I feel so much love and am sorry that your life must not be so great that you must analyze a strangers whom you've never met.  You're probably a s**+**y car salesman yourself who has pulled stunts like this on people and now take personal offense when someone calls a company on it.. or you have personal interest in Renton Honda.. or.. as I said.. bored middle aged individual who trolls.. I suppose you could also be some teenage boy who's nads haven't yet dropped either.. 

Would you like to know another truth?  This dealership DID take a post dated check (along with trade in - which is probably why they allowed the post dated check fyi).. one that was post dated by nearly a month to be exact - and let us drive off the lot with a nearly fully financed car that did not have appropriate coverage that we had specifically asked be on a policy that the salesman, OUR representative at the time, was supposedly setting up because "Yes, he could and WOULD do that for us".. right down to making sure that the insurance payment was rolled in with the financing.. YES.. those are ALL things he, OUR salesman, said.

Nooooow.. I don't know anything about car salesman - if they should be licensed or what, personally, I think they should be - I think the auto industry should be regulated right down to the sales and how people are worked with - but what I DO know is that if I had some yahoo like that was working for me and pulled a stunt like this, he would've been fired.  I don't work with liars, people who purposefully misrepresent in order to make a buck.  It is one thing to sell an exorbitantly priced product and be honest about it.. It is quite another to lie through the skin of your teeth to get it sold.  We try to be as informed as possible when making purchases - we assume that the "professionals" will help us to understand procedures when we're not sure of something.  

He misinformed us from the start - I say us because we were both there, present, and working through everything that we needed until it came to contract signing, when, as I said.. they disappeared.  The man has not been involved in contract dealings like this so he trusted the guy.  Just because a person may not know every nuance of a deal and how it works does NOT mean they should be taken advantage of or mocked, as you seem to like to do.. any person with half a conscience or some kind of business ethic (look it up - it appears you don't know the meaning of that either) would've sat him down and said heyyyy - look at this - shitty I know but we can't get you in that car and here's why.  Again, we had reasonable reliance to believe that this guy was doing what we'd asked.

Should the man have noticed some things were missing? Yup - as should I - but after spending 4 hours looking at cars and going back and forth on offers, we just wanted to go.  Throw in a month of prepping our house and being occupied by other things, and we're now at why it's come to our notice this late. 

It tells me quite a bit about you that you think it's perfectly ok - not to mention that you continue to post rude little "rebuttals" talking about my child, who has little to do with this other than we switched up from a 2 door to a 4 door and got back on the insurance line to accommodate all of the needs we now have.. so.. you're whole "oh unwed mother, oh irresponsible, oh (whatever other drivel you have coming out of your mouth)" is 1)uninformed 2)unrelated 3)did I mention unwarranted and boring?

I'm sorry you're such an angry little man and feel the need to troll online and harass individuals you don't know.  But since you "know" nothing of me or my family, I'm not really that concerned.  

You don't happen to be a red headed step child do you? There's counseling for that. 

Quite frankly, I could care less about you or your stud. Who matters the most here is a child who did not choose to be brought into a shack up relationship. If your "honey" was a real man, he would never go along with this even if you did. But as long as he gets to stick it in a warm place, that's all that matters to him. There are very few lowlifes lower than those who will bring children into the world while not having the integrity, morality or maturity to make a legally binding formal commitment to one another.

Wow Jimbo - way to stick on point - are you the kind of guy that blames the girl because of how she was dressed?  Or just the typical middle aged troll who's looking to try and make someone feel bad? 

To Robert - thank you for the informative response.  We should have walked in with a friend or family member who had more knowledge on how this works.  We made the mistake of also mentioning this was a first time buy for us (really for him - my name isn't currently on the car).. I'm sure they loved that.

Now - in regards to insurance, it IS our responsibility to make sure the car has it - but it's not a requirement to walk in to the dealership with a car that has a policy on it so that's a moot point.    It is also THEIR responsibility to provide us with the separate documentation (insurance, financing, i forget what else.. spent quite a bit of time looking all of this up online last night) of each thing that we will be paying for.  

A dealership, as far as I'm aware, CAN'T release a vehicle without there being insurance on the vehicle - unless it's paid in full.. but I think that's more the financing companys guidelines.. either way, I won't be surprised if we get a call from the finance company saying we didn't have appropriate coverage (Thanks to the guy only wanting to show us numbers we wanted vs actually doing what was requested WHILE finding out if the numbers were going to work).

Unfortunately, I left the man to do his deal on his own (with a few back and forths when they were going over details - but when it came to contract signing time, they were nowhere to be found.. like they squirrelled him away somewhere).   After digging through all the paperwork, I pointed out he signed the contract that showed very specific amounts but the insurance info hadn't been recorded or included in the payments and that in regards to contract law, he may not have a leg to stand on.. HOWEVER.. we had reasonable reliance that this deal was going exactly the way we wanted it to - insurance taken care of, rolled into payments with the car, for the amount we wanted.. yadda yadda.. 

It all works out in the end for us.. we have to keep the car but we found the insurance we needed with all the coverages that we had asked to be on in the first place AND within a few dollars of our limit.. in the meantime, we will still file a complaint.

After checking further into this particular dealership, I have no doubt that they do dirty business.  And despite OUR mistakes as first time buyers (he signing without double checking EVERYTHING and me for not reviewing - even though I'm not on the contract, it still affects our finances), I will continue to hold by the fact that these guys operated well below the level of integrity I expect when working with any company.. PARTICULARLY when working with people who don't quite know the ins and outs of something.  

After further paper checking - it turns out the sales rep didn't even put us up for appropriate coverage for a new(ish) car with a loan.  He set us up with bare state minimum plus medical - that means no coverage for the car, no coverage for uninsured.. I'm sure the bank would have a say about that.  This was all done to keep the numbers below what he had walked in saying we wanted to pay.  Unethical, lacking in integrity.

After reading further "advice" from people who have had to deal with this dealership - check yelp - I'm convinced we made a mistake in even setting foot in there.. there's a story somewhere about them taking advantage of a man with mild alzheimers if i recall correctly.

We ended up keeping the car and finding our own insurance (FULL coverage with a local company that the guy didn't even bother checking in on - and we're only 5 dollars over what we could afford per month.. not 100).

Either way - a letter will be written to the Better Business Bureau, the Attorney General.. and probably the OIC.. even though this guy wasn't an insurance rep, he DID commit fraud when he lied to the former insurance company and told them we had former insurance.

Sorry but you made several mistakes..and continue to make them.  So hopefully this will help you in the future

The biggest is that you went into the dealer telling them how much per month you can afford including everything.  You NEVER tell a dealer the amount per month because they can basically do 101 things with the numbers to make it work out, but it is often bad for you. 

What you should have done is gotten your financing before you stepped into a dealer.  This way you know how much can spend and what your monthly payments would be.    Next, you NEVER get insurance from the dealer.  Always look for it on your own.  What you should have done is once you decided on a car, was for YOU to contact one or more insurance companies and get a quote.   With the Internet and the ability to call them, this may have taken you only a few minutes. 

Because in reality you have no proof that the finance guy specifically told his broker friend that you did or didn't have insurance previously.  Your other issue is that you traded in a car, and I believe that WA requires insurance.  If that is the case, for your story of "we made it quite clear he didn't have insurance" turns it into you were breaking the law.  If you are saying only he didn't have insurance but you did, it could be easily claimed that the finance guy didn't hear you state that he didn't have insurance.  Since you did he just figured both of you did.  Not what you want to hear...I am just showing you why you are pretty much out of luck.

As for the actions.  Yea there is legal precedent..and it is all in their favor.  Once you bought the car, it is YOUR car.  In fact there doesn't seem to be anything wrong with the car.  It is just the cost of the insurance, which was not done through the dealer.  Yes, the finance guy arranged it but that is not the same thing.  So if you stop payment on the check to the dealer, you can figure that not only will the car be immediately repossessed but they may attempt to come after you with charges of fraud.

As one more point.  You NEVER give the dealer a maximum number, such as you don't want to spend more than 20K on a car.  You should always figure you will need a cushion so give them a number quite a bit less.  Because not knowing how much of a difference we are talking, but if the raise of insurance rates caused you from being able to afford the car to not..you really couldn't afford the maximum number you gave them in the first place.

It is unlikely that any consumer watchdog will assist you..but you never know.   So what you should do is not wait for others to help you but try to help yourself.  The first thing is to contact several insurance companies yourself and see if you can get a cheaper rate.  Because I wouldn't be surprised that on time of the rate you got, that there wasn't some sort of "commission" paid to the dealer that was included in this price.

When you buy a car, you buy your own insurance on your own. You then check the coverage BEFORE you sign! When you buy a car, you do not use post dated checks. Yes...you know the game. You know the game so well you are about to bring a life into the world as an unwed mother. If your "man" is so much of a "honey" then why doesn't he legally commit himself to you as a husband instead of playing the shack up game and making you another statistic as an unwed mother?