- Report: #1188554
Complaint Review: Renuva Derm - Internet
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Author Confirmed
Why?
Renuva Derm
Internet, USA
Phone:
8553423337
Web:
http://renuvadermskin.com/offerlp001/?AFFID=OASIS&C1=201417#
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Renuva Derm - NOT A -Just pay shipping free trial deal! DECEPTIVE PRACTICES Internet
Recently, I saw a free trial offer for a face cream on this site. It advertises "Send me my free trial" and I am, through the deceptive advertising, lead to believe that my trial is free, with the exception of a payment for shipping and handling ($4.95). No where through the process of check out does it tell me any different. I look carefully around the screen before I push the order button-just to be sure that there is no "catch"
I saw nothing, as I am ordering on any of the check out pages alerting me that my card will be billed a reaccuring charge.-
I then recieve a couple of confirmation emails telling me that my "free trial" is on the way. I actually recieved four emails from them. Not one warned me that I would be charged further in the future. In fact, I was enjoying the product and telling my husband that I may order the product again. (not the fre trial, but was ready to become a loyal customer)
Then, my husband said that one of our bank accounts bounced(this never happens!)- So I urgently go in to find out what happened and see two fat charges for over 70 dollars. It is at this point that I realized I had been scammed.
Mad as I was; I called and waited for their customer service for about 20 minutes. Finally ,I get someone who trys to tell me that I cannot refund my product. I tell him that I was told on his site that it is a free trial. He continues to try and tell me I "signed a contract for a 14 day trial"(which I never was emailed or told or saw in plain sight ion the website) and he tried to day that I couldn't return the product. It is at this point that I tell him that I want to speak to a manager. I never get to speak to a manager. I do, however, finally convince him to refund me in full after use buzz wording: Deceptive practices, full customer satisfaction, Better business...ect.
This company's advertising is very deceptive. I hope they decide to change their policy and put their free trial with the exact wording" free 14 day trial-pay only shipping and handling" This would save them a lot of complaints. It is too bad, The product doesn't need deceptive advertising to sell itself-It is a good product. Too Bad for them they are wrecking their name and their products name.
I have kept every email from the beginning- I have also kept the garantee of refund that they sent me. I hope that they really do put my money back into my bank account, I will take this to court. I will be updating the turn out as it happens.
This is only my experience with this company, Others may have had a more positive experience- I personally did not. I am glad that they did refund me. That, at least, is a start- Now fix the deceptive advertising, and let your product sell itself.
I am thankful that I still have the right to free speech- thank you
