- Report: #1226024
Complaint Review: Renuvaderm - Santa Ana California
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Author Confirmed
Why?
Renuvaderm
3760 W. McFadden Ave. Ste B 602 Santa Ana, 92704 California, USA
Phone:
support-8553423337
Web:
www.renuvadermskin.com
Categories:
Business Rating:
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Renuvaderm Renuvaderm Free Trial is a Total Scam Santa Ana California
I responded to a free trial ad for Renuvaderm skin cream that offered a full thirty day supply for only payment of shipping and handling. As I was checking out of this site, another add appeared that offered their eye cream product for only a minimal shipping and handling charge. I received the products and was horrified a month later when I saw my Visa bill had been charded $89.47 and $94.57 respectively for these trial shipments. I called the Renuvaderm customer service representative(CSR) to say I only ordered a free trial and did not agree to any payment other than shipping and handling. The CSR said there were additional terms that required me to call fater two weeks to cancel. I did not see this caveat and cannot find it on their Free Trial Web Site. In addition to saying I could not get credit for products that I did not authorize the purchase the CSR continued to try to upsell me to buy more product. This "Free Trial" is a total SCAM and I feel I have the right to a full refund (minus the shipping and handling) for these two products. I am extremely dissatisfied with Renuvaderm marketing misrepresntation and fraudulent means to get potential buyers for products that are advertised as a free trial.
