- Report: #1377128
Complaint Review: Reservations.com - Orlando Florida
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Reservations.com
390 N Orange Ave, Orlando, 32836 Florida, USA
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Reservations.com
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Reservations.com Hotels.com Reservations.con Internet scam Orlando Florida
Reservations.com is, and has been running an Internet SCAM by posting look-alike fake websites fooling victims into thinking that they have connected directly to the hotel website. For example, on 05-31-17 I made a reservation with what I thought was the LaQuinta Inn & Suites in Salt Lake City. I found that site by googling the hotel name. Rooms were being advertised for $99 per night. Upon making a credit card payment a confirmation email was sent to me by reservations.com in the amount of $133.56. Two things immediately came to mind. I was wondering how reservations.com got involved, and why I got charged $34.56 cents above the advertised price. I did a further Internet search and found the actual hotel website. The rooms were being rented for $80 per night on the day I wanted to check in! $19 cheaper than that $99 ! Reservations.com's scam works like this: You're searching for the hotel site and end up on the fake site by reservations.com. A Pakistani sounding woman answers the call. You inquire if you have connected directly with the hotel. The woman says, "we do the reservations for LaQuinta." You make your reservations. Confusing to you, reservations.com sends you a confirmation email charging you a much higher rate than the advertised price on that fake website, something you never agreed to. You call back to cancel. Another foreign sounding woman asks, "Have you read our cancellation policy?"
Not only have you not read any policy, you had no clue you contacted reservations com! The woman informs you that you will be charged $14.99 to cancel, and your refund will take about 4 weeks to show up in your credit card account. You ask why the higher charge? The woman says that the hotel sets the room and cancellation charges. You call the hotel to try to better understand what is going on. The hotel said that Hotel.com paid for the room, You call reservations.com back on the number listed on the confirmation email. The foreign sounding woman now claims that Expedia com paid the hotel, and that you would have to contact expedia.com??m You're obviously being given the run-around to confuse you to probably simply not pursue this crazy game they're playing on you. There is a review website called sitejabber.com. Go there to discover the hundreds of people who were also scammed in the same manner. This scam amounts to an Internet fraud. Join me in doing the only thing, besides just complaining. Do what I did. File a complaint with the US Dept. Of Justice. Let's get these crooks prosecuted and jailed! US Department of Justice 950 Pennsylvania Ave Re: Internet scam Washington, DC. 20530 Also Google the website for the State of Florida Attorney General's Office to file an on-line complaint. Reservations com and Hotel com need to be criminally prosecuted for scamming the public. Don't just complain about being ripped off. Do something of substance by filing a complaint with the two agencies above
