- Report: #297472
Complaint Review: Retro Office And RetroOffice.com - Nationwide
-
Author Confirmed
Why?
Retro Office And RetroOffice.com
[email protected] Nationwide, U.S.A.
Phone:
888-501-5660
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Retro Office And RetroOffice.com Retro Office is a RIPOFF!! Los Angeles Nationwide
We received a damage piece from Retro Office.
The President of the company Brad Hodges promised to have the piece picked up and replaced. Almost a year later he is telling us he is still working on the resolution.
We are in the process of sueing them.
David XXXXXX
MULLICA HILL, New Jersey
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
The President of the company Brad Hodges promised to have the piece picked up and replaced. Almost a year later he is telling us he is still working on the resolution.
We are in the process of sueing them.
David XXXXXX
MULLICA HILL, New Jersey
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Retro Office
Santa Fe Springs,California,
U.S.A.
Customer Did Not Contact Inspection Team As Required
#2REBUTTAL Owner of company
Wed, February 13, 2008
This is of no fault on Retro Office, Inc.. The customer notated the damage on the bill of lading, (why they did not refuse shipment is beyond me), and we filed a freight damage claim immediately. Several months went by while the freight damage inspection team N.T.I. was trying to contact the customer to inspect the freight and arrange pickup / re-imbusement to the customer. The customer simply never responded to the inspection team to arrange a date / time to inspect. After a year had went by, they eventually just closed the claim. Further, as per our terms and conditions, we are not responsible for freight once it has left our dock. Freight companies have insurance that would of taken care of the re-imbursement if the customer had gone through the claims process properly. Retro Office, Inc. tried it's best to help the customer with a positive outcome, but without them doing their part, there was not much we could do anymore. We did not rip off anyone.
