Complaint Review: Rip-off Report Investigation: FRESH-O-MATIC CORPORATION management has proven they will go above and beyond the distributor's expectation in the pursuit of excellence in every aspect of the business. - Toronto, Ontario

SPECIAL UPDATE: February 3 2012: Fresh O Matic remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Fresh O Matic is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Fresh O Matic has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, Fresh O Matic has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Fresh O Matic remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Rip-off Report REVIEW:

Fresh-O-Matic Corporation joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.

..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business

As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.

Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.

By Ed Magedson - Founder, Rip-off Report

Fresh-O-Matic approached Rip-Off Report last month with the express purpose of resolving two reports posted on Rip-off Report. Through many weeks of investigation, one of the surprises that came from the Rip-off Report investigation was that after Fresh-O-Matic putting thousands of distributors into business there were only two complaints. Even more of a surprise was the discovery and admission that neither of these two reports are or ever were actual customers who ever purchased from Fresh-O-Matic.

Fresh-O-Matic has always held the position that they would go to any extent to deal with client issues and to bring them to a satisfactory conclusion. After much research we have determined that the complaints were filed by individuals who never invested with Fresh-O-Matic.

After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Fresh-O-Matic is correct in their determination. They have a sincere commitment to remedy any and all client concerns and/or misconceptions.

We find they offer an excellent business opportunity.

FRESH-O-MATIC CONTINUES TO GO ABOVE AND BEYOND IN EXCEPTIONAL SERVICE AND SUPPORT TO ALL DISTRIBUTORS

Fresh-O-Matic has guided thousands of people in starting their own home-based vending business. Fresh-O-Matic has a business start-up program dedicated to establishing independent operators in the automatic merchandising industry. Their proven program has provided thousands of qualified entrepreneurs the opportunity to start competitive home-based vending businesses since 1986.

Because of our investigation and the sincere efforts put forth by Fresh-O-Matic, Rip-off Report is proud to give Fresh-O-Matic an A+ positive rating. The company implements impressive strategies in its Customer Service Department that help customers grow and reached its goal of achieving total customer satisfaction through excellent service. This commitment to integrity that began in 1986 remains a cornerstone of Fresh-O-Matic's corporate policies in 2010 and in the future.

After many conversations with company executives at Fresh-O-Matic, Rip-Off Report is convinced that they have established the satisfaction of their clients as their number one priority. Rip-off Report knows, no company or individual can ever satisfy everyone, when given the chance they will always do what they can, many times they just err on the side of the customer. This is the kind of company that creates good will and trust with their customers. They welcome any and all feedback from their customers, and they use that information to better serve them.

FRESH-O-MATIC IS WILLING TO DO "WHATEVER IT TAKES" TO HELP DISTRIBUTORS ACHIEVE THEIR DREAMS.

Fresh-O-Matic's Manager Mrs. Tan says, "Some applicants are looking for retirement income and some supplemental income. We can help to satisfy customers by teaching them every aspect of the business. We teach them the pitfalls too...so that they have the proper education to not make common mistakes.

Fresh-O-Matic's Operations Manager said, "Following our proven guidance and following instructions is critical to the success of our distributors. It is the duty of the marketing teams in each city to assess the best candidates to recommend as distributors. We've been successful in the vending industry for 24 years. Our goal is to continue to keep our exceptional reputation for the next 24 years by helping others achieve their dreams. There is no guarantee that a distributor will perform or make as much as they may want to, but I can assure you that we are willing to do whatever it takes to help our distributors."

An individual who becomes a Fresh-O-Matic distributor must, of course, be a self starter! It is up to each person to put in the necessary energy and time to achieve their desired goal. Fresh-O-Matic makes no guarantees as to the success of an entrepreneur but ensures that there is always support staff and materials available for their use.

Fresh-O-Matic executives tell Rip-off Report they are managing issues when they arise and proactively looking for ways to decrease possible misunderstandings in the future through maintaining high standards for the marketing team, implementing workforce management and increasing training. This exclusive, ongoing support and information will serve as the foundation for distributors continued support.

Rip-off Report knows there is no company or individual that is perfect Fresh-O-Matic knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

Fresh-O-Matic provides Customer Support and Technical Service staff who are a knowledgeable highly focused team of experts dedicated to meeting the needs of a distributor's new business. They provide all the materials and services necessary to make a distributor's new business successful. They are consistent in their communication with distributors, using the most effective means to ensure that there is always forward progress in the start-up of a new business. The Fresh-O-Matic team has trained thousands of individuals in that time and is recognized as a leading expert and premier business opportunity in the home based business world. Some of these new business owners met Fresh-O-Matic at a Franchise or Business Opportunity Trade show and after speaking to a large number of them, Rip-off Report can report that a common theme throughout all the conversations occurred. All spoke of the "incredible support" "feeling of belonging to a club where they really care about you". Some of the comments reported were: "We are so thankful we were approved to begin our business with Fresh-O-Matic". "My husband tried to start a vending business without any help and failed miserably...when we realized that we needed guidance, Fresh-O-Matic was a little more money but in the end....my husband now has a successful vending route. This was 100% because of the Fresh-O-Matic Corporation support we were provided". "We love talking to the folks at Head Office. They are very patient with our questions." "The quality of the machines is superior to anything else we've seen."

RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT

As a part of the Corporate Advocacy Program - Rip-off Report sent an email to the two people who filed a Report on Fresh-O-Matic Corporation and the result was that neither of the two people that posted a Report responded.

Rip-off Report recognizes that one complaint posted on Rip-off Report was created by someone who had never invested with them and was out to tarnish their reputation.

Fresh-O-Matic shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.

Rip-off Report Investigation Results: Fresh-O-Matic is a credible and professional company dedicated to helping customers start in the vending industry. The investigation by Rip-off Report determined that the allegations leveled against Fresh-O-Matic were unfounded and unsubstantiated. Fresh-O-Matic contacted Rip-off Report and asked us to check into this matter and check into the history of their company. With thousands of satisfied distributors throughout Canada and the U.S.A., Fresh-O-Matic is the leader in the vending industry with a Stellar Reputation along with exceptional seasoned support staff dedicated to a commitment of strong customer service.

Positive Rating and Recognition has been given to Fresh-O-Matic and their Commitment to Excellence in customer service.

Rip-off Report's thorough investigation of Fresh-O-Matic uncovers an ongoing commitment to total client satisfaction. This means that customers can expect the company will always work towards providing the best overall service. Rip-off Report has confirmed that Fresh-O-Matic seriously values it's reputation and provides the highest quality customer support on all levels of business. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on it's pledge to total commitment towards client satisfaction.

With the feedback generated by Rip-off Report's Investigation we have determined that Fresh-O-Matic has a total overall commitment to exceptional customer service and support to its' distributors across the U.S.A. and Canada. After investigation we can confidently say that Fresh-O-Matic has the best business practices in the vending industry.

In summary, after our investigation, which included discussions with Fresh-O-Matic, Rip-off Report is 100% convinced that the company has been and continues to be committed to quality delivery of services resulting in total client satisfaction. Consumers can feel confident and secure when doing business with Fresh-O-Matic Corporation.

1) After investigation we can confirm that Fresh-O-Matic has offices and a warehouse with inventory. The claim that there "is no warehouse" is ludicrous for a company who has been in business since 1986.

2) Fresh-O-Matic invites actual distributors to join them at trade shows to discuss their personal experience after starting with Fresh-O-Matic. These distributors own machines and have received support from Fresh-O-Matic which they credit to their ultimate success. The allegation in the false complaint that these people at the trade shows are "fakes" is preposterous and defamatory not to mention fraudulent. Fresh-O-Matic has been a law abiding company since 1986. After investigation by Rip-off Report we wish to report that this allegation is totally false...and yes, people write false allegations all the time all over the Internet for many unknown reasons.

3) Fresh-O-Matic goes above and beyond in customer service. In a complaint it was said...,"So again go to their head office and talk to the people inside and you will find out how clueless they are regarding the vending industry current situation." After thorough investigation it has been discovered that this complaint is not from a real customer. Thousands of distributors will express how impressive the support is from Fresh-O-Matic since it comes from a team of seasoned experts in this industry.

Rip-off Report feels Fresh-O-Matic is an excellent company with an excellent product and service.

Fresh-O-Matic Corporation is Rip-off Report Verified Safe.

ABOUT THE CORPORATE ADVOCACY PROGRAM

While Rip- off Report does not endorse any company, including Fresh-O-Matic Corporation, overall, our research demonstrated to us that Fresh-O-Matic is a solid, reliable company that stands behind its service.

Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.

Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.

This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.

The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.

Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Fresh-O-Matic Corporation Customer Service: [email protected]

RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel confident and secure when doing business with Fresh-O-Matic Corporation.

Here's why.

Fresh-O-Matics Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.

Sincerely,

ED Magedson- Founder [email protected] www.ripoffreport.com

Rip-off Report PO Box 310 - Tempe, Arizona
U.S.A