Michael
Barnegat,#2Consumer Suggestion
Sat, July 09, 2005
Sadly, you're absolutely right. The salesperson has no say what-so-ever on what can or can't be repaired on a sold unit. The sales manager would be the one to make that call, and the finance manager would pretty much just look at you and shrug if you brought it up to him/her, telling you to speak to the salesperson. Fortunately, this is a pretty cheap lesson. You could either replace the visor (Prolly run you around $200 or so assuming it's a lighted vanity) or just stick a clip-on mirror on the broken visor and not worry about it. Of course it would be the right thing to do for the sales manager to honor the verbal promise of your salesperson, but they're under no obligation to fix anything. Personally I'd just call the General Manager of the store, refer them to this Report, and see if they're willing to fix this for you if you'll post a response saying you were satisfied. For a measly $200, I'm pretty sure they'd make the right decision and do right by you. And remember, more flies with honey- don't threaten or yell, just calmly and professionally state the facts. If you go in 'guns-a-blazing' they're going to just blow you off. Hope this helps!